Jorgo Ndina | Page 49

Purchased a New Vehicle My husband went into the dealership while I was working and found the vehicle he wanted. My husband "held' the vehicle so I could come back the next My husband went into the dealership while I was working and found the vehicle he wanted. My husband "held' the vehicle so I could come back the next day with him to apply for the financing as well and be a part of the process. I followed up with the salesman after his visit to ask how I would be able to go about being on the financing of the vehicle since I pay the bills and normally am the one who communicates, if need be with the financing company. I also wanted to be on the financing as well to help improve my credit score. I emailed my information over the next morning, per his instructions and he followed up via email throughout the day answering my questions. Now I realize the salesman isn't privy to personal credit information, but I asked a few times " Are WE approved and all set?!" He said yes, all you have to do is come in tonight and you'll be able to take delivery of the vehicle. Once we arrived we were informed that I was NOT on the loan or title to the vehicle since putting me on would've increased our payment. I was upset, since I made it clear that it was important to us that I be on the financing. So I didn't NEED to be there afterall and my husband could've either finished the deal when he was there that night or come back by himself. I feel that the communication should've have been initiated by Finance to myself or husband to let us know our options, instead of "assuming" and then getting all the way there and telling us that it could be changed, but we'd have to wait. I understand that finance likes to get you the lowest payment, but felt that finance should've at least giving us the option prior to by communicating with us prior to delivery and not having expectations for what was asked and having it dropped on you at delivery, which is supposed to be a happy and exciting time. The salesman also gave us a payment number when my husband was there and said it could range, but would be towards the lower number, which was our top off for a new payment, the payment ended up being around $50 more than that, which again is a big deal and was never communicated to us as well prior to delivery. I've dealt with other dealerships that have communicated every step of the way, especially if things were not as your expressed instructions and wishes and feel this is an opportunity for this dealership. I feel like they just "assumed" a lot of things to make this sale happen vs. our instructions and wishes. Not a happy delivery at all. More

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Ask for Jorgo If you are buying, ask for Jorgo. He is customer-focused, professional, knowledgeable, and a pleasure to work with. You won't regret it. He made o If you are buying, ask for Jorgo. He is customer-focused, professional, knowledgeable, and a pleasure to work with. You won't regret it. He made our experience much easier and pleasurable than expected. More

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Great Service....Great People Our daughter bought her Rav4 here. We recently bought our Rav4 here. Cant say enough about the people that work here. Very nice, very accommodating Our daughter bought her Rav4 here. We recently bought our Rav4 here. Cant say enough about the people that work here. Very nice, very accommodating, and knowledgeable about their product Will come back!! Thanks Jorgo!! More

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My first car! My friend referred me to Andrew who helped me find my Corolla. I was so nervous about getting approved that I showed up unannounced. When they told me My friend referred me to Andrew who helped me find my Corolla. I was so nervous about getting approved that I showed up unannounced. When they told me I was approved I was so excited. Andrew was unable to come in on his day off so he had Jorge go over the car with me and my parents. I also want to thank Shihat for finding away to get me approved. Thank you guys! More

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Fantastic Customer Service! Jorgo Ndina made our buying experience exciting and fun! We were not forced into buying anything. I would recommend Jorgo and Heiser Toyota Metro to Jorgo Ndina made our buying experience exciting and fun! We were not forced into buying anything. I would recommend Jorgo and Heiser Toyota Metro to all our family and friends! More

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Jorgo Ndina made the buying experience a pleasure Working with Jorgo to purchase a 2016 Scion iM was a pleasure. We live in San Diego and called Jorgo to make an offer. He was extremely professional Working with Jorgo to purchase a 2016 Scion iM was a pleasure. We live in San Diego and called Jorgo to make an offer. He was extremely professional, friendly and helpful and made the deal a quick and easy process for us. We agreed on a price and flew out 2 days later to pick up the car. Jorgo is great! More

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Best Car Buying Experience Ever! In 60 years of buying new and used cars I have never had a better buying experience. Jorgo was outstanding in every way. He was knowledgeable, court In 60 years of buying new and used cars I have never had a better buying experience. Jorgo was outstanding in every way. He was knowledgeable, courteous, and efficient. He made the entire process a very pleasant experience. He made sure that all of our questions were answered and that we were 100% satisfied with our purchase. More

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Professional, courteous and responsive. Jorgo did a great job. I was purchasing a used vehicle without the benefit of seeing it. He created a 10 minute video where he walked through the en Jorgo did a great job. I was purchasing a used vehicle without the benefit of seeing it. He created a 10 minute video where he walked through the entire vehicle inside and out not only explaining it's functionality but also showing its imperfections. He was very honest throughout the entire process and was respectful of my time. He was great to work with. On the dealer side, everything went great with the negotiations and delivery of the vehicle. The only thing that surprised me was that the gas tank was half full. I've never purchased a vehicle from a dealer and not received a full tank of gas. More

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Great experience We chose Heiser because they happend to be the only dealership around that had the exact Toyota Highlander we were looking for. We had received an ama We chose Heiser because they happend to be the only dealership around that had the exact Toyota Highlander we were looking for. We had received an amazing offer from another local dealership for the same vehicle. However, that Highlander was not due to arrive until late September. Heiser honoured that deal and then some. Our sales person Jorgo was very knowledgeable and attentive to our needs. Throughout the process we never felt pressured by him. The sales manager Rex was also very polite, professional, and did everything he could to meet all our request. Overall, our experience at Heiser was great and we would highly recommend this dealership. More

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HEISER ROCKS! WOW! I can begin to express the experience I'd encounter. First, I was hesitate to even dare to bring myself to them, already knowing I was ghost in t WOW! I can begin to express the experience I'd encounter. First, I was hesitate to even dare to bring myself to them, already knowing I was ghost in the credit world. But after I made the initial step they made everything calming, relaxing and most of all easy. Jorgo! Thanks for keeping me inform on the process. Mr. Martinez! Thank you for letting me know I wasn't forgotten & reassuring me, you will get me in a car. Last but not least the at the end of it all David! You made it fun, and promising to own a Scion! David showed me so much about the car and was just so informative. Thank all you guys soo much for giving me my independence, and confidence back. I love you guys! I look forward to getting my next car! More

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