Jose Alarcon

This service experience was the absolute worst ever. There was a recall for our 2019 Ford fusion to replace the plug-in hybrid battery. We made an appointment three weeks before the service appointment. There was a recall for our 2019 Ford fusion to replace the plug-in hybrid battery. We made an appointment three weeks before the service appointment. When we dropped off the car we were not given a completion time. When I called asking when the car would be ready, we were told that it would take 2 weeks to get the battery. I asked for my car back while we waited for the battery to come in, but we're told that they couldn't release the car due to safety concerns. I asked for a loaner vehicle and was told that the recall only allowed 1 day's loaner car: we were already without our car for 2 weeks. They offered to purchase the car back from us for "fair market value" which would not include the $6700 flat towing package I installed so I could tow the car behind my RV. I declined and they said that Ford had not "released the battery" to the dealership. I told them I was leaving the car there until the performed the recall work. After 18 days in the shop, they told me that Ford had released the battery and in would be there in a week. We informed them that we needed a loaner car for a trip to Palm Springs and they agreed to pay for a rental for our trip. On the way home from Palm Springs we texted our service advisor and asked if we could pick up our car and he said sure, we close at 5:30. We arrived at the dealership at 4:30, and the service department was closed and nobody could help us get our car. They called the next day and said we could pick up our car after a total of 30 days without it. My wife tried to start the car, but the 12V starting battery was completely dead. I told them that when a starting battery is completely discharged, it permanently damages the battery and I wanted it replaced. They only offered to charge it up and told us it would be ready in a few hours. We picked up the car the and drove for one day. The next morning we received a call from the dealership asking us to bring it back because they forgot to write down a number from the car's internal memory so they could get reimbursed for the labor. We brought the car back to the dealership and this time they offered to give us a loaner vehicle while they retrived the number they needed. We drove the loaner for two day and finally got our car back. This 35 day ordeal has soured me on doing business with this dealership and from ever buying a Ford product again. There are more details that I've left out for brevity. More

by D.OLIVER10 Verified Customer Verified Customer

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Daniel Ayala was very courteous, knowledgeable and a true professional. Definitely returning for my next service with Mr. Ayala. professional. Definitely returning for my next service with Mr. Ayala. More

by JGVILLAVICENCIO Verified Customer Verified Customer

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This a very busy very friendly dealership. I had problems getting an appointment. I made an appointment online and it was confirmed but when I got there I didn’t have one so I made another app I had problems getting an appointment. I made an appointment online and it was confirmed but when I got there I didn’t have one so I made another appointment while I was there face to face, 3 days later showed up for that appointment, didn’t have one. But they fit me in anyways. My wait was 1 1/2 hrs for an oil change. I felt very invisible but I got what I came for. More

by CDPMOUSER Verified Customer Verified Customer

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Everyone was polite, friendly, and helpful. I can say office personnel, who were on their way to the office, were friendly, and polite also. My service advisor kept on top of the repairs conc I can say office personnel, who were on their way to the office, were friendly, and polite also. My service advisor kept on top of the repairs concerning my vehicle, called me, left messages, or texted me. I was grateful for his help, and how I was well informed. More

by edmund_lara1artist4u Verified Customer Verified Customer

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The service,was prompt and speedy,the technician was also very helpful (Richard’s) Thank you very helpful (Richard’s) Thank you More

by OLAGUE63 Verified Customer Verified Customer

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The service is excellent and efficiency. The help was great. The advisor was excellent and helpful The help was great. The advisor was excellent and helpful More

by AALFARO Verified Customer Verified Customer

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Ser vice manager is very knowledgeable and helpful. Service is done on time and the auto is kept very clean Service is done on time and the auto is kept very clean More

by TTHLLH Verified Customer Verified Customer

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Alex Torres is a great guy , he was very welcoming, great customer service and positive attitude. Would highly recommend him to others. customer service and positive attitude. Would highly recommend him to others. More

by MVPALAZUELOS Verified Customer Verified Customer

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Great customer service. Very friendly staff. My service was complete in a very timely matter. Very friendly staff. My service was complete in a very timely matter. More

by Bianka Verified Customer Verified Customer

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Great services , fast and friendly service get the job done in a timely manner and fair price done in a timely manner and fair price More

by ALATTIMER Verified Customer Verified Customer

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