Jose Facundo

The company is very reliable and their service is faster. When I had a battery issue with my car, they replaced it with a new battery within a few minutes. When I had a battery issue with my car, they replaced it with a new battery within a few minutes. More

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Exceptional service related to all Departments. I appreciate the professionalism & attention to detail. Thanks again! I appreciate the professionalism & attention to detail. Thanks again! More

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This guy and his service advisor Jose ruined my dealership experience. Just be warned that when his employees fall short of their obligations to their customers, he will lie and embellish his story dealership experience. Just be warned that when his employees fall short of their obligations to their customers, he will lie and embellish his story to defend his horrible service advisor Jose. Shows weakness as this guy should not be running a service department. More

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I was searching high and low for highlanders in 2023. This dealer had some “nice” ones. The vehicle I was initially hoping to purchase smelled so heavily of cigarette smoke, it was awful. I tested a diff This dealer had some “nice” ones. The vehicle I was initially hoping to purchase smelled so heavily of cigarette smoke, it was awful. I tested a different vehicle they had and ultimately decided to purchase it. I brought it in June 2023 and the next day noticed a piece of trim was bent by the driver’s door. It is now December 2024 and I have yet to have it repaired. They were going to fix it (after multiple emails and showing a photo to attempt to prove I did not cause the trim to bend like it does). I went to the dealer for the repair and they “lost” the part. Instead of getting the trim of the car repaired, I spent hundreds on new brake rotors and left without my trim being repaired. In addition to replacing two brake rotors within the first 6 months of owning the vehicle, I also had to replace the tires. On top of the general regret of purchasing from this dealer, I experienced truly awful customer service from the manager, Spike. I will say, Jose from service is very kind and I did feel like he was trying to help get the trim fixed. Faz also seemed to want to help but as we are now nearing 2025, I am losing hope… well, I’ve lost hope of the trim getting repaired. Oh… and just a month or so after purchasing, a bunch of alerts went off when I was on a road trip and I had to go to a random dealer. They ran the code history and I saw that the driver side door (where the trim issue is) had mechanical issues and had been replaced. Lovely to learn that was conveniently left off the Carfax report. I will definitely not purchase from this dealer and will not ever recommend them. I will say the salesman was kind and the experience itself (aside from the incredibly rude manager) was fine. It was easy to trade my old vehicle in and finance, but I mean… those pieces are making the dealership money… also, they kept telling me they were losing money on my purchase. I have a hard time believing that. More

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They take care of your needs a in buying transportation. This is my second car I have bought and well taken car of my salesman was Lex Woodard. This is my second car I have bought and well taken car of my salesman was Lex Woodard. More

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Outstanding Professional! Excellent customer service! An honest representative of Pat Lobb Toyota of Mckinney Organization! Kevin accommodated all my needs and kept his words Excellent customer service! An honest representative of Pat Lobb Toyota of Mckinney Organization! Kevin accommodated all my needs and kept his words in the negotiation process! Kevin is an asset to Toyota!!! More

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Excellent dealership, I just had my last free maintenance on 2022 Tacoma and they all have been excellent. I plan on to continue going there. on 2022 Tacoma and they all have been excellent. I plan on to continue going there. More

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I had a great experience working with Rodney Bradley at Pat Lobb's Toyota of McKinney. He listened to what my husband & I wanted, worked with us to get a great deal on a new Crown AND I never felt pressur Pat Lobb's Toyota of McKinney. He listened to what my husband & I wanted, worked with us to get a great deal on a new Crown AND I never felt pressured. It was a relaxing car-buying experience. I will send all my family there. More

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Friendly efficient and priced fairly. They are very much into customer service. A great experience. They are very much into customer service. A great experience. More

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He was very pleasant and very helpful. He seemed to be very knowledgeable and courteous. He seemed to be very knowledgeable and courteous. More

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