Jose Suarez

My high school friend Lisa V. , is the best sales person and Ainsley is the best service rep. , is the best sales person and Ainsley is the best service rep. More

by Blackeb99 Verified Customer Verified Customer

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Everyone was very kind and knew what they were doing. This was one of my very best car buying experiences. From the sales to the financing, all in all, the process was very easy. This was one of my very best car buying experiences. From the sales to the financing, all in all, the process was very easy. More

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He is very helpful made the process very easy highly recommend. He is also bilingual. recommend. He is also bilingual. More

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As soon as I stepped foot, he was there and he was ready. I was not scheduled with an appointment, and he still fit me in. I had a vehicle with negative equity, and I really wanted to trade it in. He made su I was not scheduled with an appointment, and he still fit me in. I had a vehicle with negative equity, and I really wanted to trade it in. He made sure to get me the best deal, and made sure I was more than just comfortable in my decision. Any little “bad” detail on the vehicle I was purchasing was addressed and fixed then and there. I walked in with the old and walked out with the new. He is an absolute gem, and I do not regret my decisions thanks to him! More

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Jose was the best sales men I’ve ever worked with. My purchase was so easy, they took care of me on my trade in and delivered my car to my house. Jose checked in with me to make sure everything went s My purchase was so easy, they took care of me on my trade in and delivered my car to my house. Jose checked in with me to make sure everything went smoothly. I highly recommend using Jose and Big Star!! More

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Jose was very helpful, and knowledgeable about the vehicles and options. He made himself available when we bedded him. Jose made buy our truck an enjoyable experience. vehicles and options. He made himself available when we bedded him. Jose made buy our truck an enjoyable experience. More

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From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, he even took the time to demonstrate how everything worked. Highly recommended! Go see Jose Suarez! More

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I truly appreciated the remote purchase and delivery process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt out of the extras added onto my vehicle, only to discover after receiving my vehicle, the paint protection prep they did scratched the paint on my vehicle, and the theft device was never installed (illegal?), or at least they won't provide me information on what it is. After washing off the dirt from the trip from Houston to Austin I noticed the swirled scratch marks all over, I contacted both the salesman (text) and the manager (email) to address these concerns, but both will not respond. Since purchasing my vehicle I have spent over $1K to repair my paint so that I can actually be happy with my new car. I could never consider buying another vehicle from this dealership due to the lack of after-sale business professionalism I have received. Update 2/26/2024: Jose was on vacation when trying to contact him, he has been very helpful since returning. Mike did contact me and has been transparent on the processes and we are working on a resolution to the paint repair expenses. More

by Bdg812023 Verified Customer Verified Customer

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Everyone exceeded our expectations. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. More

by paulddarden Verified Customer Verified Customer

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Car was not clean and detailed like I was told it would be picked up the next morning because it was supposed to be cleaned be picked up the next morning because it was supposed to be cleaned More

by BONESBRADLEY77 Verified Customer Verified Customer

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