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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 12

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
271 Reviews
4.8

271 Reviews

Write a Review

Dealership Experience

3 yrs, 8 mos

Industry Experience

12 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

271 Reviews of Jose Teran

October 17, 2024

Dealership Rating
Employee Rating

Staff was vey polite and courteous, very professional made me feel welcomed. Great coffee and good atmosphere. More

by bettythornton26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 16, 2024

Dealership Rating
Employee Rating

José is always taking care of business. 5 star customer service. He explains everything and makes sure to keep us updated. More

by Molina_Luis2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 13, 2024

Dealership Rating
Employee Rating

Had a bit of a wait, but good service overall. Please add customer WiFi in the waiting area More

by tnmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 24, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. While we do have complimentary wifi for our guests your review has reminded us that we need to re-hang wifi signage following the newly completed remodel of our facility.

October 11, 2024

Dealership Rating
Employee Rating

Clean and comfortable waiting area. Don’t understand why so many shop fees. Thank you More

by mamacarter2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 09, 2024

Dealership Rating
Employee Rating

Jose was very helpful throughout my entire process when taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout More

by AMBERGAR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 10, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 06, 2024

Dealership Rating
Employee Rating

The service is very good at this dealership. The service guy greeted me very nice. Also it’s a nice, clean and quiet in the waiting area. More

by UTNHOLX1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

October 05, 2024

Dealership Rating
Employee Rating

Nicely remodel. Would be better if you had loaners when making an appointment and you didn’t have to wait one to two weeks for a loaner. More

by GYPSYHOGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

October 04, 2024

Dealership Rating
Employee Rating

Easy to get to bobby the best everything was nice and clean all professional to More

by YANTZROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

Print
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

October 03, 2024

Dealership Rating
Employee Rating

Everything went great except the service techs always forget to reset my oil light after my oil change . I googled and reset it myself . More

by MOSELEYCYNDI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 04, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 02, 2024

Dealership Rating
Employee Rating

Daisy made my entire experience of refinancing my SUV easy and no stress. She's so pleased to speak with and always available. More

by panjellscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iriam Diaz , zzDaisy zzGutierrez

Print
Oct 03, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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