José is always taking care of business.
5 star customer service. He explains everything and makes sure to keep us updated.
5 star customer service. He explains everything and makes sure to keep us updated.
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by Molina_Luis2020
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Big Star Cadillac responded
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Had a bit of a wait, but good service overall.
Please add customer WiFi in the waiting area
Please add customer WiFi in the waiting area
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by tnmayer
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2024 -
Big Star Cadillac responded
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. While we do have complimentary wifi for our guests your review has reminded us that we need to re-hang wifi signage following the newly completed remodel of our facility.
Clean and comfortable waiting area.
Don’t understand why so many shop fees. Thank you
Don’t understand why so many shop fees. Thank you
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by mamacarter2022
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Big Star Cadillac responded
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Jose was very helpful throughout my entire process when
taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout
taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout the day with any updates regarding my vehicle. Jose also made sure I had transportation to and back from work and made the process very easy with no worries having to miss work when taking my vehicle into the dealership. I was very satisfied with my service. Thank you Jose.
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by AMBERGAR25
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Big Star Cadillac responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
The service is very good at this dealership.
The service guy greeted me very nice. Also it’s a nice, clean and quiet in the waiting area.
The service guy greeted me very nice. Also it’s a nice, clean and quiet in the waiting area.
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by UTNHOLX1006
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Big Star Cadillac responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Nicely remodel.
Would be better if you had loaners when making an appointment and you didn’t have to wait one to two weeks for a loaner.
Would be better if you had loaners when making an appointment and you didn’t have to wait one to two weeks for a loaner.
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by GYPSYHOGG
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Big Star Cadillac responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Easy to get to bobby the best everything was nice and
clean all professional to
clean all professional to
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by YANTZROBERT
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Big Star Cadillac responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Everything went great except the service techs always
forget to reset my oil light after my oil change . I googled and reset it myself .
forget to reset my oil light after my oil change . I googled and reset it myself .
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by MOSELEYCYNDI3
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Big Star Cadillac responded
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Daisy made my entire experience of refinancing my SUV
easy and no stress. She's so pleased to speak with and always available.
easy and no stress. She's so pleased to speak with and always available.
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by panjellscott
Verified Customer
Verified Customer
Other Employees Tagged:
Iriam Diaz
, zzDaisy zzGutierrez
Oct 03, 2024 -
Big Star Cadillac responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Came in for oil change only, requested that tires not be
rotated, car wash not to be done as I have those things already covered. Still took almost 2 hours, ridiculous! Will not be using you or probably any
rotated, car wash not to be done as I have those things already covered. Still took almost 2 hours, ridiculous! Will not be using you or probably any dealership again.
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by w.henrymora
Verified Customer
Verified Customer
Sep 25, 2024 -
Big Star Cadillac responded
Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com
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3 yrs, 4 mos
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