The dealership always have great service and very
knowledgeable staff informative to customers and customer oriented.
knowledgeable staff informative to customers and customer oriented.
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by A_nvasquez1@yahoo.com
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Subpar from other dealers, horrible service not following
back with customers for updates, left my vehicle untouched for days.
back with customers for updates, left my vehicle untouched for days.
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by PGOMEZC85
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2023 -
Big Star Cadillac responded
Thank you for your review. We agree that good communication is paramount and we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.
We as customers were treated with great service
Jose
immediately text me a number that I could him if I had any questions while my vehicle was in the shop. He kept my husband updated on the repairs and
immediately text me a number that I could him if I had any questions while my vehicle was in the shop. He kept my husband updated on the repairs and the cost. Very satisfied. We give Jose a 10 plus.
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by HLBARDWELL
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that Jose was able to provide you with an exceptional, 5-Star experience.
I had to bring my car in for replacement parts and
service was fast/great.
service was fast/great.
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by Casandra.juarez
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2023 -
Big Star Cadillac responded
Thank you, Cassandra! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
Excellent customer service and support from Bobby and the
entire crew. Happy to be a client!! Thank you very much for everything!!
entire crew. Happy to be a client!! Thank you very much for everything!!
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by MR.BRADY2012
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2023 -
Big Star Cadillac responded
Hi, we are very happy that Bobby and our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Jose was extremely helpful and efficient getting me in
and out quickly. I have no doubt he will continue to take care of me in the future!
and out quickly. I have no doubt he will continue to take care of me in the future!
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by meg.bohn
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2023 -
Big Star Cadillac responded
Thank you, Meg! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
Big Star Bobby Miller and Kelly are Great Combo treated
me Great thank you for Service and OnStar
me Great thank you for Service and OnStar
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by jobemarvin1959
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2023 -
Big Star Cadillac responded
Hi, we are very happy to have provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Jul 07, 2023 -
jobemarvin1959 responded
Y'all my Cadillac Kinfolks Down THA. Street Cool
I was so impressed with the free Alto car shuttle, the
professionalism of the staff and facility, they rotated my tires, changed my oil, took care of the recall plus they washed and vacuumed my car all fo
professionalism of the staff and facility, they rotated my tires, changed my oil, took care of the recall plus they washed and vacuumed my car all for a great price and was done by lunchtime!
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by EDA.CORTEZ1
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2023 -
Big Star Cadillac responded
Thank you, Eda! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
Escalade was brought in for routine check, did notice
some leaking on driveway that had to be checked. Had to call for information on vehicle every week. Truck was kept almost two months. Was given a he
some leaking on driveway that had to be checked. Had to call for information on vehicle every week. Truck was kept almost two months. Was given a herz rental small car, which I am being charge for tolls as of today and car was brought back two weeks ago. Service and communication was very poor.
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by VANESSAPBRIGGS
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2023 -
Big Star Cadillac responded
Vanessa, Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.
Jose Teran was a consummate professional who made
everything easy. I appreciate his knowledge and warmth.
everything easy. I appreciate his knowledge and warmth.
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by marthashayes
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2023 -
Big Star Cadillac responded
Thank you, Martha! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!