Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 11

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

October 29, 2024

Dealership Rating
Employee Rating

He was awesome. He took care of me. The second I walked in. I don’t think I was in there 10 seconds before he asked if he could help me he got me in and out of there More

by BENICIOLANE1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 26, 2024

Dealership Rating
Employee Rating

Ellos son muy agradables y me gusta los recomiendo mucho siempre me gusta ir a big Star Cadillac More

by noemaill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

Dealership Rating
Employee Rating

Vehicle service great and timely! Customer service agents need some customer service training no concept. More

by coniperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

October 24, 2024

Dealership Rating
Employee Rating

The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. More

by tiffanyritchie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. It seems that our entire service team was a dissapointment to you at every step. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

October 24, 2024

Dealership Rating
Employee Rating

I took my car for a service and I was impressed with the professionalism of Jose. He is very knowledgeable and explained the service that needed to be done in detail. The service was affordable and the qual More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 21, 2024

Dealership Rating
Employee Rating

Customer service is responsive, le dealership is clean ,waiting area and bathroom.The job is great . More

by NOELLANZAOUMOMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 19, 2024

Dealership Rating
Employee Rating

This dealership is always very clean and professional. Jose was big help, very attentive. Thanks for all the help team. More

by Loscastro07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 18, 2024

Dealership Rating
Employee Rating

Very Professional genuinely concerned and caring about our needs. Left feeling very satisfied and looking forward to next visit. More

by cyknapp
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 18, 2024

Dealership Rating
Employee Rating

This dealership was very nice and clean. Everybody is very friendly. My service advisor is excellent. He did a great job and communicated very well. More

by KARINARTHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 17, 2024

Dealership Rating
Employee Rating

Staff was vey polite and courteous, very professional made me feel welcomed. Great coffee and good atmosphere. More

by bettythornton26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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