Dealer Reviews
Cars for Sale
Dealer Log In
Jose Teran
Jose Teran | Page 20
Service Advisor
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
270 Reviews
270 Reviews
Write a ReviewDealership Experience
3 yrs, 4 mos
Industry Experience
12 yrs, 2 mos
Languages Spoken
English
Spanish
270 Reviews of Jose Teran
October 30, 2023
Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More
by nancy.2
Verified CustomerOther Employees Tagged: Ruben Cauton, Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson
October 28, 2023
I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More
by tommy.arencibia
Other Employees Tagged: Ainsley Roark, LeAnna Kerr , zzKarah zzGonzales, zzBritney zzNorman
October 27, 2023
The fact that the dealership provides transportation to accommodate my needs while my car is getting service is a huge plus. accommodate my needs while my car is getting service is a huge plus. More
by msalazar8707
Other Employees Tagged: Lisa Velasco
October 22, 2023
My service and warranty work were done fine but one of my issues is unresolved. Big Star says it's OnStar and OnStar says it's Big Star. I feel certain if the right person looked at my issue it could be re issues is unresolved. Big Star says it's OnStar and OnStar says it's Big Star. I feel certain if the right person looked at my issue it could be resolved. If anyone cares to know what my issue is, give me a call. Thanks Lisa Buswell 713-253-6482 More
by LLBUSWELL
October 21, 2023
Jose is very good at his job, took great care of my car from start to finish from start to finish More
by jamsums
Other Employees Tagged: Gary Yannibelli
Dealership Inventory (406 Vehicles)
