Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 7

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

February 03, 2025

Dealership Rating
Employee Rating

Jose took great care of us and was very professional while doing so. We appreciate his hard work. More

by CHISMK04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 31, 2025

Dealership Rating
Employee Rating

Ainsley made sure I knew the status of my vehicle every step of the way. Great service! More

by jtd11485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Daniel Wood

Jan 31, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 30, 2025

Dealership Rating
Employee Rating

Professionalism at its best! Made a great decision working with this company. I will be recommending to friends and family! More

by MikeReyesJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

I had excellent service and i am truly grateful for the service and support i received. Great customer service! More

by YOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

This is the second time that I have made a purchase at this dealership and both times were easy and straight to it. They were professional and awesome to work with in every aspect! Charles went above and More

by Allen Mull II
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica , zzCharles zzJackson

Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

During the past few years Ainsley has made sure I have been well taken care of every time I've had to bring my car in. She is aware that my husband has serious health related issues and I must always hav More

by WILKINS.W375
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Jan 24, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience despite all the repair challenges! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 22, 2025

Dealership Rating
Employee Rating

José was super helpful & they serviced my car in a timely manner! They also provided transportation to and from my home so I wouldn’t have to wait at the dealership while they took care of my vehicle. More

by Msruiz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 14, 2025

Dealership Rating
Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 10, 2025

Dealership Rating
Employee Rating

Big Star Cadillac made it easy buying our 2021 Cadillac and again with our 2025 Cadillac! Definitely great and easy to work with! More

by Keturah Sanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Dealership Rating
Employee Rating

This is a great dealership. I would recommend people to come here every time. They get you in and out. More

by Stefanboyer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

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