Joseph Britton
Joseph Britton at Gosch Ford Temecula

Joseph Britton | Page 30

Service Advisor

Gosch Ford Temecula

26895 Ynez Road
Temecula, CA 92591

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4.7
786 Reviews
4.7

786 Reviews

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786 Reviews of Joseph Britton

September 03, 2024

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Employee Rating

Prices we’re absolutely ridiculous , they wanted to all this extra work on my car, I asked why it was never before and they couldn’t answer me . I can’t afford to go back to Gosch anymore . I needed my rev More

by Cindy
Service Price Transparency
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Recommend Dealer
No
Sep 03, 2024

Gosch Ford Temecula responded

Cindy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rachelle Long Parts and Service Director

September 03, 2024

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Joseph was polite and the service was quick and easy to get my car when done More

by mzcarol1
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Workmanship
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Recommend Dealer
Yes
Sep 03, 2024

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that Joseph had the opportunity to work with you and thrilled that you found your experience with us here at Gosch Ford Temecula to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

August 31, 2024

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Joseph Britton provided an accurate repair estimate and continually kept me informed about service progress More

by j.r.hull
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Service Communication
Recommend Dealer
Yes
Aug 31, 2024

Gosch Ford Temecula responded

Thank you for sharing about your experience with Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

August 28, 2024

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Joseph and the Gosch ford team did a great job as usual. I bring our cars here for service exclusively. More

by albrisendine
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Recommend Dealer
Yes
Aug 29, 2024

Gosch Ford Temecula responded

Thanks for sharing about your experience with Gosch Ford Temecula. Joseph and our team appreciate your business and hope to see you again soon! Jason Noble General Manager

August 23, 2024

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Great friendly fast service. .really appreciated the shuttle home so I could get other stuff done while my truck was getting worked on. More

by drgnbhind
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Recommend Dealer
Yes
Aug 25, 2024

Gosch Ford Temecula responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jason Noble General Manager

August 21, 2024

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Joseph always takes care of our trucks! 100%, no complaints about the Gosch service department. More

by DCW 2024
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Recommend Dealer
Yes
Aug 22, 2024

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

August 21, 2024

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Completely painless service, from scheduling the appointment, communications during the service to a quick finish with detailed reporting and status. I spent the time in a very clean cool waiting r More

by mooregm0214
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Gosch Ford Temecula responded

Thank you! Joseph and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

August 20, 2024

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Took 3 months to get a check engine repair done. Numerous calls with no responses, customer support calls, and finally got a response from calling the GM. It shouldn’t be this hard to get your new t More

by KMav
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

Gosch Ford Temecula responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rachelle Long Parts and Service Director

Aug 22, 2024

KMav responded

I’ve already spoken with you. I have no idea how there are so many holes in the way documents are processed. An example is Gosch service center telling me 42,000 points is enough for 3 oil changes when you guys change over 26,000 points. I tried to give the benefit of the doubt in every step of this process, but I never found one.

August 16, 2024

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Great customer service, communication and professionalism. Quick turnaround during a busy time. Thanks again everyone! More

by Kyle.Grijalva
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Recommend Dealer
Yes
Aug 16, 2024

Gosch Ford Temecula responded

Thank you so much, Kyle, for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

August 10, 2024

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Employee Rating

totall price was not i expected but they have fixed right so i gave 5 stars. More

by Feds Papa
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Recommend Dealer
Yes

Other Employees Tagged: receptionist after service department closed-end she was so nice.

Aug 11, 2024

Gosch Ford Temecula responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Temecula! Jason Noble General Manager

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