Joseph Mistretta

⸻ ⭐ 0 stars I had an extremely disappointing and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and frankly disturbing — he insisted he knew me and said he had to “give me a kiss hello.” Completely inappropriate and made me feel extremely uncomfortable. (Security cameras should confirm this.) Joe gave me his personal cell number and told me to text him directly. I sent over my extended warranty info right away, followed up multiple times, and kept getting vague responses like “we’re trying to figure it out.” No real updates, no transparency, just days of waiting. After five days, Joe made it very clear to me that “it’s not my car or my insurance, so it’s not my problem — it’s yours.” He told me I’m not priority That level of disregard and lack of accountability is completely unacceptable, especially from someone representing a premium brand. Anyone thinking of buying a car from Sarant should seriously reconsider — the service department is TERRIBLE!. If this is how they treat clients who didn’t buy from them, it says a lot about how they value loyalty, professionalism, and basic respect. Cadillac is a high-end brand. The experience here was anything but. More

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Very unprofessional and disrespectful Was treated like a second class citizen.. I Beverly in my like have been so humiliated a second class citizen.. I Beverly in my like have been so humiliated More

by TGF0902 Verified Customer Verified Customer

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James was the absolute best! Explained the process thoroughly, very knowledgeable, professional , patient and answered all our questions. We picked our car up late one afternoo Explained the process thoroughly, very knowledgeable, professional , patient and answered all our questions. We picked our car up late one afternoon in the day so he called the next day to come to our home and go over all the car features so we were comfortable. What service! Coming to our home after we purchased. I would definitely purchase another car from James and Sarant. Truly a dealership that makes you very comfortable. Thank you so much More

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Love Sarant Service Center always greeted with a smile, never have to wait too long. Staff is always friendly. never have to wait too long. Staff is always friendly. More

by WHINEYONE Verified Customer Verified Customer

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Came in for an oil change and it was completed in a timely matter. Sal himself performed an easy fix to the car that I thought would require a more extensive repair. timely matter. Sal himself performed an easy fix to the car that I thought would require a more extensive repair. More

by EDEO5 Verified Customer Verified Customer

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The people are great but the waiting lounge is terrible for a luxury car dealership for a luxury car dealership More

by hughelacy Verified Customer Verified Customer

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Sarrant is always service with a smile. Everyone in the service department is friendly and efficient, and the maintenance/repairs are always done well. Everyone in the service department is friendly and efficient, and the maintenance/repairs are always done well. More

by EYEDOKS Verified Customer Verified Customer

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I don't know how many I have to say it. this is the best service dept i have ever dealt with and this is my by far the greatest. this is the best service dept i have ever dealt with and this is my by far the greatest. More

by Camel70 Verified Customer Verified Customer

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I recently visited the service department at Sarant Cadillac and had a very positive experience. From the moment I arrived, the staff was attentive, ensuring that I was checked in quickly. The service Cadillac and had a very positive experience. From the moment I arrived, the staff was attentive, ensuring that I was checked in quickly. The service advisor Dawn was particularly helpful taking time to go over my concerns about my vehicle. The technicians completed the service earlier than expected and my vehicle was done at the end of the day. Overall, I would definitely recommend the service department at Sarant Cadillac. Great Job Guys!!!!! More

by joe6098 Verified Customer Verified Customer

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First time customer of Cadillac had higher expectations unfortunately. Will not be a repeat customer. unfortunately. Will not be a repeat customer. More

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