Josh Cash

The worst customer service that I have EVER experienced. General Manager and Service Manager NEVER returned my calls or emails, despite the fact that my car was in their shop from February 10th through Ap General Manager and Service Manager NEVER returned my calls or emails, despite the fact that my car was in their shop from February 10th through April 5th. I live in NJ. Had to arrange myself to ship car back , as they were dragging their feet! Completely disappointed!! Paula Bryant and Anthony Scanlon (no longer there), were the only help to me. More

by LPELOSIFILIMON Verified Customer Verified Customer

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Excellent service with lots of updates. Gave me a loaner vehicle that was clean and overall great experience. Gave me a loaner vehicle that was clean and overall great experience. More

by John Verified Customer Verified Customer

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Fast device and timely responses. Great advisor and tech. No concerns with quality of work. Thank you Great advisor and tech. No concerns with quality of work. Thank you More

by trimodal623 Verified Customer Verified Customer

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Carlos is always a pleasure to work with. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. More

by Patty464 Verified Customer Verified Customer

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Fantastic experience. Was greeted at car drop off and they knew exactly what work was to be performed. The loaner vehicle was ready so I was in and out quickly. Kyle follo Was greeted at car drop off and they knew exactly what work was to be performed. The loaner vehicle was ready so I was in and out quickly. Kyle followed up and provided a status on my vehicle until ready for pick up More

by MARK_WESSEL Verified Customer Verified Customer

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Josh Cash and Andrew Montgomery were efficient and professional as always. Andrews follow up was exemplary. professional as always. Andrews follow up was exemplary. More

by cahaywood Verified Customer Verified Customer

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The service center at BMW of Sarasota, is a really easy process. The folks are kind and they really try to exceed my expectations. They usually do! process. The folks are kind and they really try to exceed my expectations. They usually do! More

by g8rs93 Verified Customer Verified Customer

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Since new service manager took over, I feel like a number. He doesn't have 2 mins to spare to talk to me. Radiator replaced = $3,700 for a radiator replacement. 3 weeks later, 'new' collant leak. M number. He doesn't have 2 mins to spare to talk to me. Radiator replaced = $3,700 for a radiator replacement. 3 weeks later, 'new' collant leak. Made an appointment waited 3 hours and they wanted $1,500 for an upper radiator hose replacement. Highway robbery. I had a local mechanic do the hose replacement - total cost: $500. It took 2 hours. BMW of Sarasota quoted the job at 3.8 hours. They lie about the amount of time a job will take. And BTW, there is a 3% unchanged if you use a credit card. Seriously, your margins (more than 100% on parts) and the labor is not enough? More

by carlos mb Verified Customer Verified Customer

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Cameron was very helpful and responsive In handling my repair. He communicates effectively and has a great bedside manner. repair. He communicates effectively and has a great bedside manner. More

by John.cutrone Verified Customer Verified Customer

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Service was great except you have to constantly follow up on progress. Otherwise all good. on progress. Otherwise all good. More

by gsantchurn Verified Customer Verified Customer

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