Josh Cash | Page 6

My service representative and all the staff at BMW in Sarasota were welcoming and accommodating while waiting for my car. I’m very impressed with the good customer service and attention to detail. Sarasota were welcoming and accommodating while waiting for my car. I’m very impressed with the good customer service and attention to detail. More

by ROSECANEPA Verified Customer Verified Customer

Report | Print

Maria is always wonderful. The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at oth The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at other BMW dealerships. The Morgan Automotive Group is the best. I bought this car from them and plan on seeing them for our next purchase as well! More

by Happy BMW Customer Verified Customer Verified Customer

Report | Print

Brooke is an amazing service advisor, very kind and knowledgeable. Also Josh Cash, Service manager is outstanding! I highly recommend BNW Sarasota for after sales service. knowledgeable. Also Josh Cash, Service manager is outstanding! I highly recommend BNW Sarasota for after sales service. More

by Ben Banerjee Verified Customer Verified Customer

Report | Print

Absolutely fantastic to work with, would definitely buy another car from him! Thank you again! another car from him! Thank you again! More

by sl.savicevic Verified Customer Verified Customer

Report | Print

Amazing service, very caring and passionate professional, goes above and beyond to bring customer delight. goes above and beyond to bring customer delight. More

Report | Print

Brooke my service advisor is very communicative and punctual with responses. My car is well taken care of. punctual with responses. My car is well taken care of. More

by LUCAMASCARO01 Verified Customer Verified Customer

Report | Print

Maria is a great Service Representative, and I think being a good listener is the first thing she does right. She stays in touch during the course of my repairs, and she answers my questions clearly. S being a good listener is the first thing she does right. She stays in touch during the course of my repairs, and she answers my questions clearly. She isn’t pushy when there may be an optional part to be replaced, if it’s not a safety issue and can be delayed until another convenient future time. More

by RITA.NOYES Verified Customer Verified Customer

Report | Print

Great service visit with everything covered by the warranty plan. Car ready when promised. No surprises! warranty plan. Car ready when promised. No surprises! More

by Tombegley Verified Customer Verified Customer

Report | Print

I was very pleased with my service! He did a great job. It exceeded my expectations! Thank you! He did a great job. It exceeded my expectations! Thank you! More

by DEBSLAVIN1 Verified Customer Verified Customer

Report | Print

I dropped off my vehicle on July 7th, 2025, for a scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July 8th, informing me that the car needed new spark plugs and would need to stay overnight. When I asked my advisor, Greg, why I was being told this at the end of the day, he stated that it is standard procedure to notify customers at day’s end. This is unacceptable and shows a lack of respect for customers’ time and ability to plan. The following day, I still had not received any update. I called at 3:00 PM, asked specifically for Josh, and was told he was in a meeting and would return my call shortly. Instead, Greg called me at 3:25 PM, asking if they could inspect my brakes under warranty—something I had previously been quoted for twice during past visits. I agreed to the inspection, but again received no follow-up call. I had to reach out yet again at 5:00 PM, only to be told they could not locate Josh. Greg finally called me back at 5:06 PM to tell me the brakes were not currently covered but might be soon, and recommended returning in 3,000–4,000 miles. He also casually mentioned a drive shaft issue—something I was never informed of before. I informed Greg I would be coming within 30 minutes to pick up my vehicle and that it needed to be ready—I could not afford to be without transportation another day. When I arrived, I was told Josh had a family emergency and left. Greg saw me but intentionally walked the other way without acknowledging me. When the vehicle was brought out, I learned the oil change and spark plug service had not even been completed. I was told Greg was on the phone handling an extended warranty claim and that I would need to wait 30 - 45 minutes if I wanted to speak with him. I declined to wait and asked for a vehicle to drive home. I was told no loaners were available, and Hertz was closed. I was instructed to just drive my car home, despite being told the brakes had been apart and had been "rushed back together." I refused, as I did not feel safe driving the car with my children inside. Only after I stood firm did Josh, over the phone, authorize to get me a rental. What I was given was a dirty Nissan covered in bird droppings, with visible dog hair and stains throughout the interior. I was told Josh would contact me first thing the next morning. He did not. Instead, I received a vague message from Greg saying no work would be done on my car until Josh or Chong approved it. I called again at 9:27 AM. Josh finally answered and told me he had “just gotten in” and hadn’t had time to look into it. At 11:30 AM, I still hadn’t heard back, so I went to the dealership in person. Upon arrival, Josh asked me if the vehicle was done. When I said I didn’t know, he left to check and confirmed it was ready. He also said the department had been busy and that he didn’t have time to investigate what happened. That response made it clear that my situation was not a priority, and had I not come in person, I may still be without my vehicle. Throughout this ordeal, Greg repeatedly told me the service was “free,” implying I had no grounds for complaint. This is misleading. I paid for a service package, and nothing about this experience was complimentary. This experience has disrupted my schedule, caused immense frustration, and shown a complete lack of professionalism. Frankly, I’ve received far better treatment from non-luxury dealerships. The level of communication, accountability, and customer care is far below what I expect from the BMW brand. More

Report | Print