Josh Grant

I brought up a concern over some corrosion on the roof of my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this had clearly been there for awhile so I asked about possibly having this covered. I was told I was SOL. I called Ford customer service who told me I should bring it to the dealer and have them file a case. So I did, at the same time I had my oil changed. They told me again at that point that nothing would be covered and that I was SOL. I asked about Ford assistance and they said I had to create the case, even though I had called customer support before my appt. After some back and forth the dealer finally created the case. No word on anything for two weeks until I reached out and they said they were waiting for a response. Two days later I was told Ford would cover all but 300$ of the repair. Thought about it for a few days. What choice do I have? Two weeks more for the part to come in. After I asked several times how long the repair would take and was told "just a few hours", I made my appt. for 9AM. (They didn't start until 1:30) Later that day they tell me it's going to have to stay overnight. In the end I had to do all my own research, and basically force them to help me. And still pay 300$ More

by BuyAChevy Verified Customer Verified Customer

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Josh was courteous and clear explaining what the inspection revealed. I appreciated the service and information. inspection revealed. I appreciated the service and information. More

by MICHAELMAJOR28 Verified Customer Verified Customer

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They admitted that they were the cause. Refreshing. fixed it and it works fine. I can forgive a loose screw remedied. Refreshing. fixed it and it works fine. I can forgive a loose screw remedied. More

by DENNIS75 Verified Customer Verified Customer

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Everything went Great, Everyone was so kind. No problems. I have no more words to get to 15 words, lol No problems. I have no more words to get to 15 words, lol More

by TSGFN4 Verified Customer Verified Customer

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Quick and professional service at a great price. We will definitely be back for oil change and other service. We will definitely be back for oil change and other service. More

by CHAUSOUL Verified Customer Verified Customer

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I was very pleased with the fast and convenient mobile service recently required to solve my dead battery situation . With the help of Kathy in truck service a mobile tech was dispatched and solved my sit service recently required to solve my dead battery situation . With the help of Kathy in truck service a mobile tech was dispatched and solved my situation in under 2 hours . I didn’t require a jump start , or tow . Plus the check engine light was reset . More

by BALDLOOE Verified Customer Verified Customer

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He was very prompt and did a good job. He explained a lot of our questions that we had. He explained a lot of our questions that we had. More

by PEGGYZYBKO Verified Customer Verified Customer

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Had a great experience when I recently purchased a vehicle from Hawk Ford in St. Charles. From my salesperson to the service department, everyone has been very helpful and good to deal with. vehicle from Hawk Ford in St. Charles. From my salesperson to the service department, everyone has been very helpful and good to deal with. More

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My car was taken very good care of thank you! ! Your transport drivers are usually excellent, however, this time I was a little disappointed because the person who transported me to my work wa ! Your transport drivers are usually excellent, however, this time I was a little disappointed because the person who transported me to my work was concerning. Didn't look both ways, went too fast, didn't stop all the way when it was necessary. It wasn't a pleasant ride at all so maybe some reminders for your drivers would be a good thing. Again, my visits are generally fantastic but this time needed to add that. Thank you so much More

by Winddy SVT Verified Customer Verified Customer

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Friendly staff, great help meeting needs, always bring my vehicles in for service here and always got good results. vehicles in for service here and always got good results. More

by izzyparra809 Verified Customer Verified Customer

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