Josh Halse | Page 33

Ordered two trucks back in December. Delivery of trucks was pushed back due to Covid which is understandable. Once the trucks arrived the communication between the salesman and myself wa Delivery of trucks was pushed back due to Covid which is understandable. Once the trucks arrived the communication between the salesman and myself was horrible. Phone calls were never answered and getting ahold of him was very difficult. Prior to trading in one of the vehicles we were promised that we would have a truck one week later which was not true. The first truck came in two weeks after the promised date. Once the truck came in and was driven off the lot I was pulled over due to the front license plate missing. After calling the salesman I hadn’t heard anything all day after he said he would call me back. I reached out to a general manager and was told that I needed to go to DMV myself to get a new plate. After not agreeing with this I was offered a free oil change which doesn’t make up for the money lost due to the truck sitting at our shop as it is not legal. On top of this the truck body order had multiple things wrong with it. There was no side door which was on the order as a $750 option, there was no backup alarm which is required by New York State DOT, the controller plug was located right by the drivers floor mat therefore the controller needs to be unplugged when getting in and out of the truck. I have never purchased a dump truck with the controller plug in that location. This is my first time purchasing vehicles from depaula Ford and unfortunately will most likely be my last. After spending $180k+ on two trucks I would expect just a better experience. I’ve purchased commercial vehicles from multiple dealerships in the area and this is by far the worst experience I’ve had More

by Maggslawnandlandscapellc Verified Customer Verified Customer

Report | Print

Great experience! Great customer service, knowledgeable, attentive, professional. I will definitely recommend them to others I know. Great customer service, knowledgeable, attentive, professional. I will definitely recommend them to others I know. More

by natloreen Verified Customer Verified Customer

Report | Print

Always treated fairly and all employees have been pleasant to deal with. Service and sales departments always get the job done professionally and in a timely fashion This dealership always sends s pleasant to deal with. Service and sales departments always get the job done professionally and in a timely fashion This dealership always sends service coupons that help defray the costs of maintaining your vehicles. And when other dealers were adding to the cost of their vehicles Depaula wasn’t. Thanks Depaula that’s a real plus in today’s market. More

by STEVIE360 Verified Customer Verified Customer

Report | Print

Very easy to deal with beast prices in the state, always accommodating and very friendly accommodating and very friendly More

by Josh Verified Customer Verified Customer

Report | Print

Everything was quick and efficient. They got me in the vehicle I wanted at an interest rate better than expected. They got me in the vehicle I wanted at an interest rate better than expected. More

by Micchelle Verified Customer Verified Customer

Report | Print

I am very satified with the repair I will bring my truck there for repairs in the future there for repairs in the future More

Report | Print

Couldn’t be happier with my 2022 F350 Tremor purchase from DePaula Ford. Thanks for all the help Josh! from DePaula Ford. Thanks for all the help Josh! More

by tm2dive Verified Customer Verified Customer

Report | Print

Excellent experience from start to finish. Everyone was knowledgeable, responsive, and helpful throughout the process. Everyone was knowledgeable, responsive, and helpful throughout the process. More

by Lkellam7 Verified Customer Verified Customer

Report | Print

My dealership from the sales department to my salesman right thru the service department to the service manager all treated me with the upmost respect from having my old car serviced to special ordering m right thru the service department to the service manager all treated me with the upmost respect from having my old car serviced to special ordering my new car great team thanks More

by markfeiden Verified Customer Verified Customer

Report | Print

Truck was ready for me and the salesman and finance associate were both very professional and friendly associate were both very professional and friendly More

by Rickgero Verified Customer Verified Customer

Report | Print