Josh Hutchinson | Page 6

I usually have pretty good luck at this service department but during my last visit for an oil change/maintenance I had an issue come up. The service advisor pointed out my vehicle was due for a c department but during my last visit for an oil change/maintenance I had an issue come up. The service advisor pointed out my vehicle was due for a couple of filters and also brake fluid service. I told him that some scheduled preventative maintenance work had been performed during previous visits but he assured me he would check their records to see that the brake fluid service was indeed due before they would proceed. They did the brake fluid service this time and I was charged $65.00. When I got home and examined my receipts I discovered that they had done this same service last December when I was in for an oil change, about 7000 miles ago! So now I have paid for it twice in the last 8 months. Needless to say I am none too pleased, especially when I had pointed out that some of this type of maintenance work had already been done by them during previous visits. I guess I have now learned not to trust the service department records and to always check my records closely before proceeding with any of this type of work they recommend. You let your guard down, you get burned! More

by bobolson Verified Customer Verified Customer

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Josh is awesome to deal with! He always communicates and has a great personality. He has been taking care of my Ford raptors for years has a great personality. He has been taking care of my Ford raptors for years More

by ERIC B WALLINGSFORD Verified Customer Verified Customer

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Wasn't a problem with my car. Just the way one of the new features act. They didn't give me a receipt because I didn't need one. So, I think it was Josh I talked to. Very nice and explained in detail how the features act. They didn't give me a receipt because I didn't need one. So, I think it was Josh I talked to. Very nice and explained in detail how the steering mechanism is so different compared to my 2008 Escape More

by catzy53 Verified Customer Verified Customer

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The service department at Matthews-Currie Ford and the Service Advisor Josh Hutchinson always do a phenomenal job of getting my vehicle in and out in a timely and professional manner, whether it’s for gen Service Advisor Josh Hutchinson always do a phenomenal job of getting my vehicle in and out in a timely and professional manner, whether it’s for general service or warranty work More

by LILKET440 Verified Customer Verified Customer

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Good service ddepartment.Bad selling on cars. They to me if a get the service plan it would be for 5 years.but I seen in maintenance package it was only for 3 year s Be careful whe they try selling it. if a get the service plan it would be for 5 years.but I seen in maintenance package it was only for 3 year s Be careful whe they try selling it. More

by badone0825 Verified Customer Verified Customer

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Great service department. Great staff. Love the free snacks. Scheduling service around busy schedules is easy. Free shuttle helps when managing a busy schedule as well. snacks. Scheduling service around busy schedules is easy. Free shuttle helps when managing a busy schedule as well. More

by Jd Verified Customer Verified Customer

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They go out of their way to accommodate busy schedules. Never pushing products or unnecessary repairs. I will continue to use their expert technicians. Thank you Never pushing products or unnecessary repairs. I will continue to use their expert technicians. Thank you More

by Jd Verified Customer Verified Customer

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The first service writer, Travis, was horrible. We left the car while we headed out of town for 4 days. We came back to nothing and him stating he told us it would take a week to look at it. This is untrue the car while we headed out of town for 4 days. We came back to nothing and him stating he told us it would take a week to look at it. This is untrue. We decided we would not leave the car there and take it elsewhere, but upon arriving at the dealership we met JJ. JJ took care of everything and made us feel comfortable. He made us feel it was OK to leave the car that he would get it taken care of. JJ took us outside and he looked at the car. Within five minutes he figured out what the problem was and stated he would have it fixed first thing in the morning, which he did properly. JJ is the reason that we will continue to use this service department. More

by Smose15 Verified Customer Verified Customer

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The service advisor was excellent and this is the greatest dealership in my area. The mechanic also did excellent work because I know my car. greatest dealership in my area. The mechanic also did excellent work because I know my car. More

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Great service and sales department. Would recommend for all your service and sales needs. They even had my windows tinted before I picked up my new ride all your service and sales needs. They even had my windows tinted before I picked up my new ride More

by Seth v Verified Customer Verified Customer

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