Josh Magyar | Page 12

Poor communication and charges and condition of vehicle were not acceptable. Issue was not resolved and they didn't seem to care about the situation at all. were not acceptable. Issue was not resolved and they didn't seem to care about the situation at all. More

by kirsten.desart Verified Customer Verified Customer

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Great customer experience, Joshua was very kind and professional all experience was very positive. Congratulations professional all experience was very positive. Congratulations More

by pepeongay Verified Customer Verified Customer

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Groove Subaru is fantastic! Great experience with Travis in sales, Morgan in finance, and Josh on service. Couldn’t be happier with the team. Best experience at a car dealer! Great experience with Travis in sales, Morgan in finance, and Josh on service. Couldn’t be happier with the team. Best experience at a car dealer! More

by Mkast77 Verified Customer Verified Customer

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My experience with Groove Subaru started fast and hard in September when my car started smoking. I brought my car in when I first started noticing it and was able to get an appointment with Haley. The servic September when my car started smoking. I brought my car in when I first started noticing it and was able to get an appointment with Haley. The service center wasn't able to find the root of the problem and I got my car back. The smoking happened again and I was able to get videos of them to send them to Haley. She was able to get me in again and looked at. A day or two later, we figured out that the head gasket needed to be replaced. Haley helped get me into a rental car so that the repair wouldn't take away too much from my day to day life. I got my car back a couple of days later, and it seemed to have fixed the problem. A couple of days later, the car started smoking again and I had to bring it back into the shop right away. Haley was able to get it in for me again and get me a rental car again. We found out that day that the engine was cracked and that I would need to replace the entire engine. Haley went above and beyond to help me with this issue and helped me in every way possible that she could. She called SOA to assist me, she got me into a rental car and did everything she could to help with numbers. After getting my car back again, there was an exhaust smell coming in through my vents that I tried to figure out a couple of times with Groove, but they were never able to figure out the root of the problem. Haley was out of town, but I was persistent that something was wrong. I got a service advisor that told me the smell I was getting in the vents was completely normal and that he couldn't help me any longer with anything. Even though they said it was normal, I brought it into Heuberger down in the springs because I knew that what I was smelling wasn't normal. They were able to get it checked out and found out that The EGR valve nuts were missing causing exhaust gases to be present in the engine bay. After contacting Haley about the issue they found, probably resulting from everything in my car being replaced, that was she called them right away and paid for the diagnostic and service to be preformed on my car. Having all of these issues with my car has been extremely exhausting on a lot of things, especially through the holidays where family depends on me having a car. Haley was more than your average service advisor who gets you in and out in as little time as possible. She took the time to listen to me and hear my concerns. Even at times when there was what seemed to be no issues (the car smoking, but they didn't see it) she always got me in right away, got me into a rental car and communicated endlessly to make sure that I was comfortable with next steps and moving forward. I couldn't have gotten through the last five months without her help. I also through this whole experience, was able to explain my concerns with Rachide who was able to talk me through somethings that were going on, and truly empathize with the issues that were going on. More

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Haley is the best. Terrific service and timely communication. I will continue to be my Subaru to Groove for service. Terrific service and timely communication. I will continue to be my Subaru to Groove for service. More

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The team at the service center never disappoint. They don’t oversell or waste your time running you around with options. We only use this location to service all of our vehicles. They don’t oversell or waste your time running you around with options. We only use this location to service all of our vehicles. More

by TOMANDCHRISTINA Verified Customer Verified Customer

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I found the staff to be professional, personable and accommodating. They worked closely with me to resolve a complicated issue with my car. accommodating. They worked closely with me to resolve a complicated issue with my car. More

by MKPERA Verified Customer Verified Customer

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I found the staff to be personable professional, and accommodating. They worked closely with me to resolve a complicated issue with my car. accommodating. They worked closely with me to resolve a complicated issue with my car. More

by MKPERA Verified Customer Verified Customer

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Good service. They took care of my spare tire and put it back on the car for me. They took care of my spare tire and put it back on the car for me. More

by raygode Verified Customer Verified Customer

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Josh was really great communicating with me. The service tech got the problem fixed and I got my car back much sooner than promised! I trust Groove Subaru. The service tech got the problem fixed and I got my car back much sooner than promised! I trust Groove Subaru. More

by PSCONAWAY Verified Customer Verified Customer

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