Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland | Page 3

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
52 Reviews

Dealership Experience

8 mos

Industry Experience

2 yrs, 5 mos

4.9

52 Reviews

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52 Reviews of Josh McFarland

February 26, 2026

Dealership Rating
Employee Rating

Friendly, gave details on what was needed. Asked good questions on what was needed. Good service. More

by Patterson.kevin50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Klaben Chrysler Jeep Dodge Ram responded

Kevin, Thank you so much for taking the time to share your feedback and for your kind words. We truly value your perspective, and I’ve already shared your comments with our entire team so we can see how we’re doing through your eyes. While I’m glad we provided a positive experience overall, your rating suggests there is still room for us to improve. It’s often the small details that make the biggest difference, and your feedback helps us catch the things we might otherwise miss. I would welcome the chance to personally thank you for your business and hear more about how we can make your next visit even better. Please reach out to me directly at your convenience at 330.673.3139 EXT 405. I also left me cell phone number on your voicemail. On behalf of the entire Klaben team, we remain at your service. -Jeff Ashley jashley@klaben.com

February 26, 2026

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Employee Rating

Quick, professional and easy to deal with. Josh makes you feel like your dealing with a friend. More

by wbracken0
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Recommend Dealer
Yes

February 24, 2026

Dealership Rating
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Josh was very thorough, explained that will be done during the service appointment, kept me informed the whole time. He was efficient, friendly and knowledgeable. More

by ida3
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

February 23, 2026

Dealership Rating
Employee Rating

Greg was an excellent salesperson. He was very knowledgeable and very helpful. He went through several options and helped me to make a decision. He was also very helpful post sales as More

by randy.adams
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

February 07, 2026

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Great service & ensured everything went smoothly, even after some delays. Puts the customer first & made sure everything went smoothly. More

by Specnik012
Sales Price Transparency
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Recommend Dealer
Yes

February 07, 2026

Dealership Rating
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Josh was very polite and understanding. He was excellent. I scored the dealership a four just due to the length of time having the car. My daughter used my car because she had to go to wo More

by Theresamchenry
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

Feb 07, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for the review and the candid feedback about your experience with our service department and for the kind words and marks for Liz and Josh. I do apologize for the length of time and the inconvenience it caused having your vehicle with us for a week. Our main goal is to make sure the vehicle is fixed right the first time to avoid any further inconvenience for you and your family. The last thing we want to do is cause hardship for our customers that depend on us to keep their vehicles going. If you have the time, I welcome the chance to speak with you on the phone to make sure there is nothing else I can do for you at this time and to gain further insight into your appointment. We use all of our customer feedback to adapt our processes to provide the 5 star service our customers deserve from us. I’ll end by saying thank you again for your feedback and I hope to hear from you soon! Jeff Bryant 330-673-3139 ext 409

February 06, 2026

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Employee Rating

Been dealing with Klaben for over 25 years. I’ve always been happy with the service I received. More

by rputaturo
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Recommend Dealer
Yes

February 02, 2026

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Employee Rating

Josh was awesome in taking care of my car and explaining throughly what needed to be done. More

by rosz43
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Recommend Dealer
Yes

January 21, 2026

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Josh was super helpful getting me checked into my appointment and then provided updates along the way until my jeep was ready for pick up! It was freezing and snowy he was kind enough to pull my jeep More

by jul.novak66
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Recommend Dealer
Yes

January 21, 2026

Dealership Rating
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Josh was the most helpful service tech! In our family, we have 8 jeeps, and are considering moving all service to Josh in Kent. More

by powell707
Service Price Transparency
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Recommend Dealer
Yes
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