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Josh Polo

Overview Reviews (125)

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Josh Polo

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Josh Polo | Page 12

Service Advisor

Palm Coast Ford

1150 Palm Coast Pkwy sw
Palm Coast, FL 32137

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4.7

125 Reviews

Overview Reviews (125)

Dealership Experience

4 yrs, 7 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English

4.7

125 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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125 Reviews of Josh Polo

April 11, 2023

Dealership Rating

Employee Rating

My appointment went smoothly. The communication about what was causing my issue was great. The price if the repair was reasonable. My Cust Serb agent Will is a winner, give tha The communication about what was causing my issue was great. The price if the repair was reasonable. My Cust Serb agent Will is a winner, give that man a raise. More

by WILDFLOWER1353

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Barry Clymer, Melissa Cooper, Darius Ash, Andy Mendez, Stephen St. Pierre, Niko Chavez , Will Muzyl, Christen Santa Maria, Mike Tarnowski

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Apr 18, 2023 -

Palm Coast Ford responded

Thank you for sharing this great feedback with our team! We appreciate you sharing your experience and hope to work with you again!

April 08, 2023

Dealership Rating

Employee Rating

Came in for an issue with my truck shaking when I turned on the ac, Josh was able to get me my parts next day and get everything taken care of while I was out of town! Then he even had it delivered back to on the ac, Josh was able to get me my parts next day and get everything taken care of while I was out of town! Then he even had it delivered back to my house!! Amazing service. Will always go to palm coast ford for my service needs thank you!!!!! More

by Darius A

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Barry Clymer, Teri Robinson, Josh York, Dave Kollar, Mike Mavar, Murphy ., Niko Chavez , Mike Tarnowski

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Apr 18, 2023 -

Palm Coast Ford responded

Darius, thank you for this wonderful feedback for our team. We're pleased to have provided amazing service and we hope to work with you again in the future!

April 05, 2023

Dealership Rating

Employee Rating

So far in all my dealings with palm coast ford I have found the service and the people to all be friendly and competent. As long as I live in the area they will be my Ford dealer. found the service and the people to all be friendly and competent. As long as I live in the area they will be my Ford dealer. More

by Steve C

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Barry Clymer, Melissa Cooper, Darius Ash, Andy Mendez, Stephen St. Pierre, Niko Chavez , Will Muzyl, Christen Santa Maria, Mike Tarnowski

Helpful 0

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Apr 07, 2023 -

Palm Coast Ford responded

Hi Steve! Our goal is to make you feel comfortable and satisfied with our service. It is so motivating to know you had a wonderful experience. We appreciate you for taking the time to review us.

March 30, 2023

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Employee Rating

Very pleasant, kept me informed the whole time. took the payment over the phone and dropped my car off at my house. Loved that part. took the payment over the phone and dropped my car off at my house. Loved that part. More

by La

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2023 -

Palm Coast Ford responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

March 30, 2023

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Employee Rating

Very courteous and prompt everyone was friendly and I was kept informed about the service atmosphere was great kept informed about the service atmosphere was great More

by bthompson7771

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2023 -

Palm Coast Ford responded

We appreciate the amazing star rating. Please let us know if there's anything else we can do for you!

March 27, 2023

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Employee Rating

On 2/4/23 I put the 2017 Ford Escape in the shop engine light going on and off. Vehicle runs rough and also had a vibration. It also had an oil leak up front. Palm coast found multiple oil leaks an replace light going on and off. Vehicle runs rough and also had a vibration. It also had an oil leak up front. Palm coast found multiple oil leaks an replaced valve cover gasket and turbo oil return tube. Service depth said there was no more leak, Costing $1528.48. At that time they did not address the vibration problem which was the original reason I put it in the shop an it was still leaking oil. On 3/3 I returned it to the shop for vibration and oil leaks, I was told the torque converter was causing the vibration. After 10 days , the extended warranty only approved a used transmission totaling $2178.27. After replacing transmission i returned to the service dept for the same oil leak. They stated they found a crack in the valve cover, replacing it for $705.05. After repairs,renting a car for 10 days for $277.13, I felt I was given the runaround and they were more interested in billing me that fixing the problems. Donald Mckinney More

by dclassycar

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Helpful 0

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Apr 03, 2023 -

Palm Coast Ford responded

Hi. We are disappointed to hear we didn’t meet your expectations. We want to hear from you and would like to talk with you as soon as possible. If you’re willing, please call Mike Mavar, Service Director at 386-447-3380. We will make sure to respond and provide the help you need.

Apr 07, 2023 -

dclassycar responded

I have tryed to call Mike Mavar at the number you gave me. It seems like your phone service is broke. I have tryed over and over again to call, Please have Mike Mavar call me at 804-370-0092 Names Donald McKinney.

March 19, 2023

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Employee Rating

I don't patronize any business that can't do what they say, and say what they do. If you tell me I can pick up my vehicle at 3, then my vehicle should be finished by 3. If not, a simple phone call would b say, and say what they do. If you tell me I can pick up my vehicle at 3, then my vehicle should be finished by 3. If not, a simple phone call would be the minimum obligation on your part. More

by dnowaczyk

Verified Customer

Service Communication

Recommend Dealer

Other Employees Tagged: Christen Santa Maria

Helpful 0

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Mar 22, 2023 -

Palm Coast Ford responded

Dan, We appoligize the repairs took longer than you expected. We will cover your feedback with the team and make improvements.

March 12, 2023

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Employee Rating

Communication from Josh in service was outstanding! Kept me up to date and dealt with problems with the warranty company. Kept me up to date and dealt with problems with the warranty company. More

by MOMLVSC

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 14, 2023 -

Palm Coast Ford responded

Hi! We try to give the best experiences and open our doors to help and provide solutions. Thanks for choosing Palm Coast Ford. We can’t wait to see you again soon. Take care!

March 08, 2023

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Employee Rating

Melissa Cooper is Wonderful…thorough, prompt, very attentive & very cheerful- A RealAsset! The techs. were equally attentive, thorough & very polite/pleasant. Also, great Ford assets. Strongly Recomme attentive & very cheerful- A RealAsset! The techs. were equally attentive, thorough & very polite/pleasant. Also, great Ford assets. Strongly Recommend All & Ford, Palm Coast! More

by teddy888marie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Cooper

Helpful 0

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Mar 09, 2023 -

Palm Coast Ford responded

Thank you for your kind review, Teddy! We are happy to pass along your comments to the team here at Palm Coast Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2023

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Employee Rating

Needs to be a little bigger but your doing the best that you can with the size you can with the size More

by carman669

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Barry Clymer, Melissa Cooper, Darius Ash, Andy Mendez, Stephen St. Pierre, Niko Chavez , Will Muzyl, Christen Santa Maria, Mike Tarnowski

Helpful 0

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Feb 27, 2023 -

Palm Coast Ford responded

We appreciate the feedback on your most recent service. We hope to earn a 5-Star review on your next visit!

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