Josh Alvarado

Very satisfied with the dealership and the service…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. More

by jaroesty Verified Customer Verified Customer

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BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to di have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷‍♂️ More

by johnbobnes Verified Customer Verified Customer

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Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More

by mommiesblessed05 Verified Customer Verified Customer

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The service was so helpful and much quicker than I had expected it to be! expected it to be! More

by dorashamooil Verified Customer Verified Customer

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My experience with the dealership was fantastic. They completely took care of my car without any charge. I would highly recommend this place. They completely took care of my car without any charge. I would highly recommend this place. More

by PEABODY864 Verified Customer Verified Customer

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If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a software update recall wich should 30 minute I will report to chrystler direct this dealership should not exist waste of time and money More

by shantk78 Verified Customer Verified Customer

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Good service I got a Uber ride home that I appreciated. Benny was very helpful thank you Benny was very helpful thank you More

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worsed dealership ever Ana from sales is horrible and it took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is done and forger about you still leaves a bad taste in my mouth so please go to another dealership. More

by CARMELO_RUTH Verified Customer Verified Customer

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This dealership is awful. These people are absolutely the lowest xxxx liars. DO NOT EVER GO TO THIS DEALERSHIP. 100% LIES. RUN FOREST, RUN AWAY. I am handicapped, I call These people are absolutely the lowest xxxx liars. DO NOT EVER GO TO THIS DEALERSHIP. 100% LIES. RUN FOREST, RUN AWAY. I am handicapped, I called, Jose assured me that he had the specific car I was calling about on Their lot, no he did not need to go somewhere else to bring it in, and he even called and texted me while I was on my way. I arrived, THE CAR WAS NOT THERE, JOSE WAS NOT THERE AND HE LIED AND DIDNT COME IN FOR 3 HOURS LATER. TO LIE TO A HANDICAPPED PERSON IS THE LOWEST FORM OF xxxx THERE IS. SHAME ON YOU. THEY DIDNT EVEN HAVE THE CAR LIKE HE PROMISED ME IT WAS ON YJEIR LOT IN THE FRONT. COMPLE LOWLIFE xxxx. SHAME ON YOU. More

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I went to this dealership to see what my options were on trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that might have been an option we went back to the sales office where they had me fill out the credit application. I told me Salesman SEVERAL times I DIDN'T want to run my credit until I knew what they were going to give me for my car and we agreed on a deal I was comfortable with. I then told the salesman I didn’t really want to make any deals on the car they had on the lot cause it didn't have the options on it that i was looking for. We then discussed maybe looking at their sister company to see if i liked anything there and they would bring it in to make a deal. The salesman then told me give me about 5 mins and ill get you a list of what we have for you to look at. While waiting for him to return I received an alert on my phone from. Experian saying they ran my credit without ever having a deal made or even a car picked out. I confronted the salesman yelling at him asking him why they ran my credit when i told him Several times not to till we had a deal on the table. The manager heard me yelling and came over to see if he could help. I explained to him what happened and his reply was "we will make sure it doesn't happen again" i asked what do you mean it already happened the damage is done. He then said we won’t run it again till we make a deal you are comfortable with... needle’s to say all I left with that night was a hard inquiry on my credit and a bad experience. I’d say stay away from that shady dealership More

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