Joshua Barnes | Page 5

Excellent customer service, greeted quickly and kept informed throughout. Waiting room is welcoming and kept in stock with water, coffee and snacks. informed throughout. Waiting room is welcoming and kept in stock with water, coffee and snacks. More

by LORIPHP Verified Customer Verified Customer

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Terri was my salesperson and she was wonderful. Trey in finance was awesome as well. Overall a wonderful experience. This will be my third Lexus from Germaine Easton and I would definitely recommen Trey in finance was awesome as well. Overall a wonderful experience. This will be my third Lexus from Germaine Easton and I would definitely recommend. You wouldn’t be disappointed! More

by TAMILLER9540 Verified Customer Verified Customer

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Everything is smooth and seamless. They are really good at keeping you informed and explaining everything. And they have a great customer lounge. They are really good at keeping you informed and explaining everything. And they have a great customer lounge. More

by gkgilkeson Verified Customer Verified Customer

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Had a good experience with my frist service appointment with German Lexus for my 6 month service. with German Lexus for my 6 month service. More

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The dealership offers exceptional service. I took my car in for servicing and everyone was very attentive and helpful. Ashley is a great service manager and always ensures that I’m completel I took my car in for servicing and everyone was very attentive and helpful. Ashley is a great service manager and always ensures that I’m completely satisfied before leaving! More

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Outstanding customer service. They will understand my car history, provide recommendations without being pushy, and provide clarity during the appointment They will understand my car history, provide recommendations without being pushy, and provide clarity during the appointment More

by HARRISLM Verified Customer Verified Customer

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Great customer service. Easy to setup appointments online. Love Germain Lexus of Easton. Thank you! Easy to setup appointments online. Love Germain Lexus of Easton. Thank you! More

by GO_BLUEMICHIGAN1965 Verified Customer Verified Customer

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The service center at Germain Easton is always prompt and helpful whenever I take my car in for service. helpful whenever I take my car in for service. More

by lgzidar Verified Customer Verified Customer

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The Sales person Steve was Great to deal with , highly recommended. The service department was fantastic also !! recommended. The service department was fantastic also !! More

by KATIMKO Verified Customer Verified Customer

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The level of customer service at Germain Lexus of Easton is, without question, among the finest we’ve experienced anywhere in the country. Over the past two decades, we’ve owned at least seven Lexus vehicle is, without question, among the finest we’ve experienced anywhere in the country. Over the past two decades, we’ve owned at least seven Lexus vehicles and received consistently excellent service at numerous dealerships nationwide. However, what truly sets this dealership apart is one individual: Joshua Barnes. Prior to this recent visit, we had never worked with Joshua, but from the moment we interacted with him, it was clear we were in exceptionally capable hands. His dedication to delivering a world-class customer experience is nothing short of extraordinary. Joshua is not only remarkably knowledgeable about the entire Lexus vehicle lineup, but he also brings a level of efficiency, professionalism, and genuine care that is incredibly rare. One standout aspect of our visit was how seamlessly Joshua navigated the Lexus Reserve program for electric vehicle owners. While this program played a pivotal role in our decision to choose Lexus over Tesla, we’ve found that very few dealerships are fully familiar with its details, and in many cases, the process can be frustrating. Not so with Joshua. He made everything smooth, simple, and stress-free, demonstrating a command of the program that is as impressive as it is reassuring. In short, Joshua Barnes exemplifies the very best of the Lexus brand. Professionals like him elevate the ownership experience in every way. If there were more individuals like Joshua across the industry, the standard for customer care would be exponentially higher. A heartfelt thank you to Germain Lexus of Easton for setting the bar so high and to Joshua Barnes, for turning an ordinary service appointment into an unforgettable experience! More

by K Miller Verified Customer Verified Customer

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