Joshua Gonzalez | Page 3

They left so much oil underneath the car that it dripped on my garage floor for two days and had to bring it back to check where the oil was coming from said it was spelt oil during the oil change and they on my garage floor for two days and had to bring it back to check where the oil was coming from said it was spelt oil during the oil change and they never cleaned it up on the car More

by RONDSCHAAP Verified Customer Verified Customer

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Villages Subaru is not a reputable dealer. On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2 On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2025 Subaru. They told us it was mandatory, yet after the sale when we got the contract it stated that the warranty was definitely not needed for the sale. I requested a refund and was told it was non refundable. I filed a complaint with the Better Business Bureau and Mike Keegan said the refund was being processed, so BBB dropped the complaint, but the money was not refunded. The Paint and Fabric warranty is only for one year and covers only scratches that do not have exposed undercoating and the dents coverage is only for 4” or less that can be popped out with a bathroom plunger. The fabric coverage does not apply to damage caused by customer, but only normal wear and tear or fabric defect for 1 year which would be covered by your warranty anyway. So this warranty is basically worthless. They still tried to push this warranty when I bought my 2026 Subaru until I showed them the contract from my 2025 purchase. They said they were not aware of the non mandatory clause. The Paint and Fabric is pure bonus profit for the dealer. The same with Vehicle Prep for $1,200 which consists or a car wash and vacuum. Subaru pays dealers a fee for this service when the vehicle is delivered. RJ Robinson, the General Sales Manager sold us a 7 year 100,00 mile Gold Plus Warranty for $3,100, yet we had requested a 7 year 70,000 mile $2,100 policy like we had on our 2025 Subaru. RJ told us that the 70,000 mile warranty was only for used cars, which we found later was false. We have requested a refund and have been told it takes 2 to 3 months, We inquired as to 2 year free free oil changes shown on Subaru Corporate website and were told Villages Subaru did not have a policy for that. Yet on 02/10 RJ sent me an email advertising a special that all new purchases for February that entitled all new car buyers to receive 2 years free oil changes and a Lifetime Warranty. I responded to the email and asked when would we get our 2 year free oil changes and Lifetime Warranty. He answered back that we bought our vehicle on 02/02 and the the Subaru Calendar for January ended on 02/03 , so technically he claims we bought our new car in January and were not eligible. So Subaru has a calendar that is different from the rest of the world? Sounds like a bait and switch plan to lure in new buyers then to be told that the vehicle they bought was not covered for some technicality, since the promotion was never posted on Subaru Corporate or Villages Subaru website. More

by klemanndjk Verified Customer Verified Customer

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Great job and people Very professional team Service center team was very helpful and friendly and considerate center team was very helpful and friendly and considerate More

by dojozeff Verified Customer Verified Customer

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Best experience at buying a car we’ve ever had. We would purchase again from this dealership We would purchase again from this dealership More

by fnannarone Verified Customer Verified Customer

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Very helpful staff who helped me work out a deal, i could not be happier! not be happier! More

by cgo2208 Verified Customer Verified Customer

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They are willing to talk with you about a deal. Service department has always been good to work with. They follow up with you after a Service appointment or a new purchase Service department has always been good to work with. They follow up with you after a Service appointment or a new purchase More

by rheimer Verified Customer Verified Customer

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Salesman,Chris Hunter is outstanding. Manager worked with me for a good deal. I will recommend this dealership Manager worked with me for a good deal. I will recommend this dealership More

by mrphippsgary Verified Customer Verified Customer

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The complete process of car selection and purchase was seamless. Our salesman, Chris was outstanding. The finance person, Joshua, was efficient and able to process all of our paperwork in record time. I seamless. Our salesman, Chris was outstanding. The finance person, Joshua, was efficient and able to process all of our paperwork in record time. I would highly recommend this dealership. More

by cka26311 Verified Customer Verified Customer

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It was a pleasure to work with Adam. The deal was i Easy. The manager made it happen and I am happy. The deal was i Easy. The manager made it happen and I am happy. More

by DANCING.PATTY Verified Customer Verified Customer

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The Service tech that helped me was very polite but the man that I would guess was the boss, I had received a coupon in the mail and when I presented it, he seemed reluctant to honor it. He did but I j man that I would guess was the boss, I had received a coupon in the mail and when I presented it, he seemed reluctant to honor it. He did but I just got the feeling he didn't want to. I bought my car in South Florida and I felt like I got better service from them and if I lived closer to Orlando that is where i would go. More

by RUTHANNBRISTER Verified Customer Verified Customer

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