Joshua Shook | Page 2

In for oil change and tire rotation. Success in getting convenient appointment, waited, and got call for in-time completion. But they couldn't find my fob at desk. Spent 15 minutes looki Success in getting convenient appointment, waited, and got call for in-time completion. But they couldn't find my fob at desk. Spent 15 minutes looking for car and fob. Turned out still on rack awaiting further word from front desk on possible additional service. Pretty disorganized More

by PAT45 Verified Customer Verified Customer

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Unable to open my doors without paying 5000. 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Mana 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Manager. Not happy with Service center right now at all. But Kevin is always great and tries his best. The rest are in need of serious training. More

by McCray6 Verified Customer Verified Customer

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Did a great job while we waited. Didn’t take too long either. Greatly appreciated. Didn’t take too long either. Greatly appreciated. More

by DIADIEM Verified Customer Verified Customer

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The serbice on by 2014 was scheduled and completed on time. I enjoy being kept update on the service. time. I enjoy being kept update on the service. More

by Hyundia Owner Verified Customer Verified Customer

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All I needed was a oil change and service. I wish they would have a detailer more readily available. I wish they would have a detailer more readily available. More

by LEACHMANNATHAN Verified Customer Verified Customer

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Tbe technicians did their job well. Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would have it done. Lithia gets a lower rating, though, because the service was slow. I had an appointment and was told it would take half hour. It took closer to a hour and a half. I do appreciate that there is a comfortable wairing area and beverages to drink while we wait. Everything was very clean. More

by LISA BALLAIN Verified Customer Verified Customer

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Kevin is always so helpful. I truly appreciate his genuine concern with keeping me on track with my service. I truly appreciate his genuine concern with keeping me on track with my service. More

by Sunshine state Verified Customer Verified Customer

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Great job as usual, these guys always making smooth and easy and never a problem. easy and never a problem. More

by ROCK_DEAUGUSTINE Verified Customer Verified Customer

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Ongoing mistakes, miscommunications and a full month of no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for a month returned it to me without having even looked at my second warning light. I had to turn around and bring it back. It was another full 3 months before my car was completed. A week before it was completed I stopped by to find out what the status was because I hadn’t heard. I learned part of my car key (the electronic part) had been lost, but then was accidentally found while I was in the dealership. Then when I received the car back a little over a week later I was told, the mechanic had lost my key sometime in the last week so “I had a new key made for you.” This meant my auto start key fob that was attached was also lost. I was told I would get a call Monday so I could make an appointment with another company to get a replacement fob made. Outrageously poor service for the entire time I have owned my car. About three months into my process I attempted to call the service manager and the general manager multiple times. I received ZERO return calls or messages. When calling the dealership, Service, Finance, Sales Departments do not, DO NOT answer the phones! Neither does management. Parts always answers the phone before the third ring. That is the only way I got information most of the time! Interpersonally Kevins and Josh were polite and pleasant in person. None the less the overall service and continued mistakes in servicing my car were terrible. I wish the new Service Manager well as he retrains his entire department in customer service. More

by AKMama Verified Customer Verified Customer

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Always have a pleasant experience with Lithia Hyundai. Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue t Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue to bring my car to them for any service needs. More

by ANDREWCDUB Verified Customer Verified Customer

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