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Joshua Shook
Joshua Shook | Page 3
Express Lube Advisor
Lithia Hyundai of Anchorage
5400 Old Seward Hwy
Anchorage, AK 99518
99 Reviews
Dealership Experience
6 yrs, 3 mos
Industry Experience
6 yrs, 3 mos
99 Reviews
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99 Reviews of Joshua Shook
July 21, 2023
This visit: 35 minutes of waiting for service past the appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership and replace them More
by ARIKOVSKY
Verified Customer
July 20, 2023
The staff were kind courteous, helpful, and I didn’t had to wait too long to wait too long More
by NONE3liz
Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker , Bryan Collins, Robbinson Rodriguez
July 15, 2023
Everything was good and I was served really fast. I was in there that long I was in there that long More
by NATHANIELHART729
Other Employees Tagged: Mark Jahnke, Kevins Mercedes, Eric Hippen, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland , Nathan Carter, Robbinson Rodriguez
July 14, 2023
Fast service great customer service good communication was able to get my truck done extremely fast. was able to get my truck done extremely fast. More
by Christian
Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker , Bryan Collins, Robbinson Rodriguez
July 07, 2023
Horrible communication, I have never had such a horrible experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big dent and crack in the hatch of my car! Not to mention my summer tires were put on the wrong vehicle at the dealership. More
by RCK1433
Other Employees Tagged: Kevins Mercedes, Elizabeth Strickland , Jeremy Tou
July 05, 2023
The staff are friendly and provide great customer service, at the dealership. One area that needs big improvement is making contact via phone and/or text messages. I never receive a call back and/or service, at the dealership. One area that needs big improvement is making contact via phone and/or text messages. I never receive a call back and/or text message when trying to make an appointment and have questions. It takes multiple tries to finally get through by phone This is extremely frustrating. Being told, “oh yeah, we were very busy” does not cut it and makes me think twice about bringing my car elsewhere for service; which I’d rather not. Improve this area and I would not hesitate to score 5 stars. More
by KSTONE318
July 05, 2023
It was impossible to get someone on the phone. Tried multiple times, without success, to talk to someone in the service department. Called, left messages, sent texts. Tried multiple times, without success, to talk to someone in the service department. Called, left messages, sent texts. More
by PDOUGHERTY
July 04, 2023
He was able to get me in before my scheduled appointment and finished my oil change just as fast! He was very kind and even apologized for the short wait I did have !!! and finished my oil change just as fast! He was very kind and even apologized for the short wait I did have !!! More
by QUEENHAC1
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