Joshua Shook | Page 8

Awesome service as always! Brake lights kept going out for 9 months every few weeks. Finally figured out it’s brake light harness. Hasn’t gone out since this repair. Yay!! You Brake lights kept going out for 9 months every few weeks. Finally figured out it’s brake light harness. Hasn’t gone out since this repair. Yay!! You rock Lithia Hyundai! More

by BUNZAI29 Verified Customer Verified Customer

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The service writers are very helpful and the service is prompt, The service Department has great attention to detail, always informing me of all services due to keep vehicle running tip top. Thanks prompt, The service Department has great attention to detail, always informing me of all services due to keep vehicle running tip top. Thanks More

by Tim Verified Customer Verified Customer

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Very impressed with this dealership! I purchased a 2022 Tuscon SEL last month. Caden in sales found me a vehicle I love driving!! Thank you Caden for such amazing customer service!!! I I purchased a 2022 Tuscon SEL last month. Caden in sales found me a vehicle I love driving!! Thank you Caden for such amazing customer service!!! I had a extra key programmed with the service department recently and they were fantastic. I highly recommend this Hyundai dealership! More

by CRUEGIRL9 Verified Customer Verified Customer

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The service is time efficient and thorough. My car was ready ahead of schedule and the staff were great! My car was ready ahead of schedule and the staff were great! More

by AYALEXANDER77 Verified Customer Verified Customer

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I feel lithia has never really provided me with honest service. I bought a used car, had I known only had Hyundai in Anchorage and Lithia, I would have likely decided on another vehicle service. I bought a used car, had I known only had Hyundai in Anchorage and Lithia, I would have likely decided on another vehicle More

by GINGERCURNOW Verified Customer Verified Customer

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Was a great experience would go back again for future needs. thank you so much needs. thank you so much More

by Gabe Verified Customer Verified Customer

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You have some very serious issues going on within your service department. A letter will be sent soon to Mr. Jeremy Tou. I am attaching the letter to this survey, Regarding the operational use of and sa service department. A letter will be sent soon to Mr. Jeremy Tou. I am attaching the letter to this survey, Regarding the operational use of and satisfaction of your service department, it had been so bad that I honestly thought it was just a one-time thing... that is until I came in one day to hear of another customer complaining about how nobody called him back even after having left several messages on several occasions over a period of over a week. Now on to the most relevant and significant issue... Jeremy, I understand that my wife has left very good yelp reviews for Lithia Hyundai previously, as we have been pleased with the service to her Sonata purchased there. But if asked to do so now, we wouldn’t answer the same way due to our recent encounter with your service department. In fact, completely unsatisfied is the highest appraisal I think we could offer. HISTORY: 1. She began having problems with the vehicle as it refused intermittently to start and just offered a clicking sound although lights and radio would work. After needing to get jumped multiple times she began calling and leaving messages on both the work phone and Bryan's cell phone before Labor Day (yup, Labor Day). With no response after a long wait, we finally drove across town to speak to someone personally and were told the first opening to get the problem checked would be December 16, well over a month away! We were leaving for vacation that day, so we arranged to drop it off just before we departed. So, she just quit driving it during the interim. We noted as we drove it to the Hyundai place that the check engine light had come on. Upon returning from vacation, we expected to have received some sort of remittance by mail, text, voicemail, or email). But we did not hear back until after Christmas. We were told that some sort of test showed something needed to be reprogrammed and there was no charge as it was covered by the extended warranty. 2. My wife discovered the next time she drove the vehicle that the engine cover had never been replaced. I was rather livid. I told my wife that if someone can’t replace an engine cover, who knows what else they may have left undone(?). So, I drove it back to show someone that this in person. I will not digress for now into all that went on during my visit, but it didn’t seem like it helped restore any confidence in your service department. 3. It’s not like she drives from Wasilla every day or such. She only drives the car around base a couple of times weekly. Then one definitive day, on January 10th she went to the grocery store. Guess what? Same Issue!?!? The vehicle wouldn't start and was just clicking despite lights and radio working. We brought it in again and dropped it off and received a call the battery was dead and needed to be replaced. After receiving the cost estimate. I decided to purchase and replace a battery myself. Which I did. While I was doing so, I observed that several clips had been broken and assumed that this happened during the last visit. I asked Josh about replacing them, and after receiving some details about where they were and so forth, he came back to tell me that nobody had done any maintenance in that area and wouldn’t have removed the radiator trim piece. I accepted that answer but still wonder how the pieces could break without me or any of the maintenance team members having touched them. I was triggered by Josh when he repeated what seemed like a rehearsed rhetorical toned response, “Plastic doesn’t hold up in the cold very well” “Besides”, he added. “They only cost a few bucks to replace.” Soon, I was presented with a bill of $190. Inside my head I shouted, “For the verification that the battery was dead and a failed battery test?!” Thankfully, I chose not to make a scene. But honestly, I consider that not only excessive, but extreme. For goodness’ sake, Auto Zone will do this with no questions asked. One final thought, it then occurred to me that he had suggested that I buy a few fasteners as well?!?! What audacity. SUMMARY: Firstly, I have been a mechanic for some time in another field and it is obvious to me that this was the issue/malady didn’t just “happen”. Secondly, despite whatever the “manual” is that your mechanics go by may say, I can’t believe that it forbids them to ensure that the battery, alternator and/or starter are operating optimally. When presented with the symptoms or indications given them. I can show you numerous examples that offer identical recommendations for the problem as well. I still struggle with the concept of this test not being performed when the shop had the vehicle the first time for over 10 days after a 35 day wait to get it in, and what I was charged after I purchased the battery and performed the work myself. All this adds to our bewilderment at our hesitating to taking the vehicle elsewhere as we purchased the extended Lithia warranty, but unless this is explained and/or corrected to our satisfaction, we are going to be sure to not utilize the warranty we were hoping would be a sound investment and our yelp review will be expressing this. Please save what hope we have in continuing to welcome your services as might be expected. Looking forward to your response, Stephen & Terry Zachary More

by STEPHENZACHARY Verified Customer Verified Customer

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Fast service friendly atmosphere great communication even made sure I got a ride to and from hotel . Thank you made sure I got a ride to and from hotel . Thank you More

by lisalatta29 Verified Customer Verified Customer

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This visit was okay. The problem is trying to get in touch with the Service Center. Had to go in there as wasn’t able reach anyone by phone, text or email . Very frustrat The problem is trying to get in touch with the Service Center. Had to go in there as wasn’t able reach anyone by phone, text or email . Very frustrating. It has been this way for the two years I have had my car. More

by NONE3 Verified Customer Verified Customer

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Service not completed as discussed. When it was done the oil filter was leaking following the oil change. Called to have fixed with no answer or response from messages left. Called Hyun When it was done the oil filter was leaking following the oil change. Called to have fixed with no answer or response from messages left. Called Hyundai customer service, they could not get a response either. Believe warranty repair, seatbelt recall fix are good, but not so sure now. More

by jnjravlin Verified Customer Verified Customer

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