Journey Dewey

Service was adequate, but ever since they let Jesse go from the service department I feel like I don’t get that personalized service that I’m used to and I don’t have trust in the guys that are behind the from the service department I feel like I don’t get that personalized service that I’m used to and I don’t have trust in the guys that are behind the counter now. I will probably get my truck serviced at a different service department. More

by tony.schwab Verified Customer Verified Customer

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The diagnosis gave me good options to consider On which investment to make. I'm planning on pushing my truck to 400,000 miles and Corwin Ford is helping me get there. investment to make. I'm planning on pushing my truck to 400,000 miles and Corwin Ford is helping me get there. More

by Rhall0912 Verified Customer Verified Customer

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I really appreciate the effort to get all OEM equipment on my van working properly. I really like the dealership and the support they give to their employees allowing them to do a good job. All work was on my van working properly. I really like the dealership and the support they give to their employees allowing them to do a good job. All work was completed as expected. More

by Vanman Verified Customer Verified Customer

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Journey Dewey was great to work with. She is what great customer service looks like. She is what great customer service looks like. More

by Kyle Owens Verified Customer Verified Customer

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Journey is excellent and goes beyond in customer service. She is very knowledgeable and her experience makes all the difference. She is a keeper so make sure she gets a bonus for all she does for Corwin Ford She is very knowledgeable and her experience makes all the difference. She is a keeper so make sure she gets a bonus for all she does for Corwin Ford. More

by BOYD.HATHAWAY Verified Customer Verified Customer

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This dealership is just ok. They do not seem to have the greatest and careful employees (it took a service rep at another dealer in a different town to diagnosis the problem) in They do not seem to have the greatest and careful employees (it took a service rep at another dealer in a different town to diagnosis the problem) in the Quick Lane and when we had to have the transmission replaced at just under 75000 miles. Angela Hancock in Service is the best person to deal with. She has been very fair with us. More

by GRTORREY Verified Customer Verified Customer

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Zero communication until I had to physically show up in front of advisor. Didnt want to answer phone or texts. Supposidly called me and left message. No idea whos number she had. Wasnt mine or curtis. Curt front of advisor. Didnt want to answer phone or texts. Supposidly called me and left message. No idea whos number she had. Wasnt mine or curtis. Curtis also said he did not recieve voicemail and had no idea his truck was done till i called him and informed him. A software update recall that we were told would be done same day was not completed in same day. Scheduling gal said they were fast. Journey apparently said they are not fast at all. Kind of call bull on that. Techs that worked on car and retreaved our truck were friendly. Service advisor was not. Maybe because I was already upset by the time I finally got ahold of someone. More

by Kdoshier Verified Customer Verified Customer

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Appreciate you all. You rock! And Roll! See y’all again soon. Tires look great. You rock! And Roll! See y’all again soon. Tires look great. More

by CALEBWPETERSON1 Verified Customer Verified Customer

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I feel that the cost for fixing my issues was very expensive. Charging $211 per incident is extreme. expensive. Charging $211 per incident is extreme. More

by DON.RAE Verified Customer Verified Customer

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I just did my oil change at Corwin Ford Tri-Cities and had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle was ready to go in no time. I really appreciate the great service for the past 5 years and I will keep coming back. More

by LAU1AYALAA Verified Customer Verified Customer

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