Judy Deems

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad to hear that Mat has been consistently informative and pleasant, and that your recent interaction with Judy was also helpful. We do apologize for any misunderstandings and especially for the ongoing concern with the rattling you’ve experienced. Your feedback is important to us, and we’d appreciate the opportunity to take another look and address this more thoroughly. Please don’t hesitate to reach out so we can assist further.

DCH Wappingers Falls Toyota responded

Hi Rob, thank you for taking the time to share such thoughtful feedback. We’re so glad our team was able to help during a stressful moment and accommodate your emergency at the last minute. Making sure you had a safe and smooth trip before your long drive to Florida was very important to us. It’s wonderful to hear that the experience left such a positive impression and that our team’s effort and care made a difference. We truly appreciate your kind words and your trust in us!

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear your overall experience was good, though we understand the wait time for an oil change can be frustrating. We appreciate your input and will continue working to improve our efficiency. Thank you for choosing us for your service needs.

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re glad you find our team friendly and caring, and that you’re happy with the work our technicians do. We also appreciate you noticing our clean and comfortable facility. It means a lot to us.

DCH Wappingers Falls Toyota responded

Thank you for your review! We're glad to hear our team did a great job taking care of your vehicle and completing the repairs. We truly appreciate your feedback and look forward to assisting you again in the future!

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a great experience with our team at DCH Wappingers Falls Toyota. We truly appreciate you taking the time to share your feedback and are happy to know you’re very pleased with the dealership and everyone here. Enjoy your vehicle, and we look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for your recommendation! We're happy to hear you're very satisfied with DCH Wappingers Falls Toyota. It's great to know our team made scheduling easy and kept you informed throughout the process. We truly appreciate your support and look forward to assisting you again!

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your suggestions regarding organization, communication, and late afternoon appointments, and we will share them with our team as we continue working to improve our service.

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re so glad we could get you in the same afternoon and quickly identify the issue. Three nails is never fun to discover, but we’re happy our team was able to take care of it for you. Judy will especially appreciate the shoutout — keeping our guests informed every step of the way is so important to us. Thank you for trusting DCH Wappingers Falls Toyota!