Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
140 Reviews
4.8

140 Reviews

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140 Reviews of Judy Deems

September 27, 2025

Dealership Rating
Employee Rating

Quick service. Communicated very well. No complaints about the vehicle. Would surely return Everyone was friendly and helpful though the process. More

by Sfountain319
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Sep 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our team provided quick, friendly, and helpful service throughout your visit. We look forward to serving you again!

September 26, 2025

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Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

September 26, 2025

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I've been going here for about 20 years. Wouldn't think of going anywhere else More

by NANANN69
Service Price Transparency
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Recommend Dealer
Yes
Sep 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for being such a loyal customer over the past 20 years! We truly appreciate your trust and support and look forward to continuing to serve you for many more years to come.

September 23, 2025

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First impression gave you a good friendly feeling. We were greeted by the manager and paired up with a very competent sales person. They knew what we wanted from the get go. Test drove the model of More

by dfmorgese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Michael O'Hare, Melissa Tyler , Dennis Pitcher

Sep 24, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad your first impression was a positive one and that our team made the process smooth and hassle-free from start to finish. It's great to hear that you found the right vehicle, felt supported by our staff, and left with a deal and coverage you’re happy with. We truly appreciate you choosing DCH and look forward to serving you again in the future!

September 20, 2025

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Prompt, professional, service done timely and without any dilemmas, battery recall issue addressed without charge More

by Peachy
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear your service was handled promptly and professionally, and that the battery recall was addressed smoothly at no cost. We appreciate your feedback and look forward to assisting you again.

September 14, 2025

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When I have a appt. They are always on time will have back on the road as soon as possible More

by Bob
Service Price Transparency
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Recommend Dealer
Yes
Sep 14, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Bob! We’re glad to hear our team keeps your appointments on time and gets you back on the road quickly. We truly appreciate your support! 🚗✨

September 09, 2025

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The folks at this dealership are fantastic ,very cúrtiest and helpful Great place to buy a car More

by ERFROMPR53
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re so glad to hear you had a fantastic experience with our courteous and helpful team. Enjoy your new car, and we hope to see you again in the future! 🚙✨

September 06, 2025

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I purchased a used RAV4 and have returned for service despite the distance because the service team is so fantastic. Friendly, professional and efficient! More

by Amorrison25
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Lauren Fusaro

Sep 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We’re thrilled to hear that our service team makes the trip worthwhile with their friendly, professional, and efficient care. We truly appreciate your trust and look forward to seeing you again!

September 06, 2025

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Truck required electrical repairs. After catching them charging me for parts that I was not provided, they brought the truck in a second time. This time, they put the fuse box back inc More

by Michelle.penny1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service manager not listed

Sep 06, 2025

DCH Wappingers Falls Toyota responded

Michelle, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 29, 2025

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Employee Rating

Clean environment attentive associates. They get things done with perfection.. Great place to get your car service . More

by ADJEIKOFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad you enjoyed the clean environment and attentive service. Our team takes pride in delivering top-quality care, and it’s great to hear we hit the mark. We appreciate your recommendation! 🚗✨

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