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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of Judy Deems

July 29, 2025

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Employee Rating

Warm reception by Judy, tech advisor, shared audio for services performed on my vehicle and advised on what needs to be done for next service. More

by AB
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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July 29, 2025

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They did a great job and were very communicative. I like this place. They did the job as soon they can More

by hmendozar
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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July 22, 2025

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Lauren has been a pleasure to work with. service tech has kept me informed as to needed service which I have been uding More

by ELIZABETHPHILLIPS0
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Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're happy to hear that Lauren has been a pleasure to work with and that our service technician has kept you well informed about your vehicle’s needs. We appreciate your trust and look forward to continuing to assist you!

July 15, 2025

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I feel like I didn’t have to wait three hours for them to recalibrate the issue on a brand new car. More

by TEDALDIF1
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Recommend Dealer
Yes
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Jul 16, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 13, 2025

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Great service Judy was great and knowledgeable technician diagnosis and fix was great and fast More

by WISSEMANB
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Recommend Dealer
Yes
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Jul 13, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that Judy and our technician provided great service and got everything diagnosed and fixed quickly. We appreciate your support and look forward to helping you again in the future!

July 11, 2025

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Employee Rating

Got zero instructions B4 arrival. Service was longer that I’m used to..should be better after sale. Hard to reach anyone on the phone. I’ll be ready next time. More

by MTSKIS3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Newsham

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Jul 11, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 05, 2025

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Employee Rating

There is good service and good communication. Everyone is nice and the work is of good quality. More

by STEPHANMAFFIA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jul 05, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you had a great experience and appreciated the service, communication, and quality of work. We look forward to seeing you again!

July 02, 2025

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Judy Deems has always been helpful, easy to talk to, go over the services needed in detail. More

by EDMALVA
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Recommend Dealer
Yes
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Jul 02, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that Judy Deems has consistently provided helpful, clear, and friendly service. She's a valued part of our team, and we'll be sure to share your feedback with her. We appreciate you being a part of our community!

June 29, 2025

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Employee Rating

Quick, clear assess,emt of what needed to be done Service was completed in a reasonable time More

by Vinnie3
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jun 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a quick and clear assessment of your service needs, and that everything was completed in a timely manner. We appreciate your visit and look forward to assisting you again!

June 28, 2025

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Employee Rating

Judy was great, they took care of my problem quickly even though they were busy and I think they are honest and trustworthy More

by ryan3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear that Judy provided great service and that your issue was resolved quickly, even during a busy time. Your trust means a lot to us, and we're grateful for the opportunity to assist you. We're always here when you need us!

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