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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
206 Reviews
4.8

206 Reviews

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206 Reviews of Judy Deems

January 17, 2026

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Employee Rating

Judy went above and beyond with customer service. Ty Judy went above and beyond with customer service, communication was top notch. More

by vcard666
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 17, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re thrilled to hear that Judy went above and beyond and provided top-notch customer service and communication. We truly appreciate your feedback and look forward to welcoming you back again.

January 16, 2026

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Great experience and quick service! I had a great experience, great advice for my car and maintenance, and quick service. More

by Soss.logand
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear you had a positive experience with quick service and helpful maintenance advice. We truly appreciate you choosing us and look forward to seeing you again.

January 15, 2026

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Overpriced for transmission fluid service. You need to lower your price to build a loyal customer More

by tim.mclaughlin1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 15, 2026

DCH Wappingers Falls Toyota responded

Hi Tim, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 15, 2026

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After service my Rv4 head light issue pop up. When in coming car head beam should be turn off which needs to fic More

by patel.praful31
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jan 15, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 13, 2026

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They made a bad problem into a better situation for me. They helped me find a replacement that I am enjoying. More

by LOISHOLLYWOOD
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 13, 2026

DCH Wappingers Falls Toyota responded

Thank you, LOISHOLLYWOOD, for sharing your experience. We’re glad our team was able to turn a challenging situation into a positive outcome and help you find a replacement you’re enjoying. Your satisfaction means a great deal to us, and we appreciate the opportunity to assist you. We look forward to being here for you again in the future.

January 13, 2026

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Judy is efficient and knowledgeable in her job and works to ensure customer satisfaction. I appreciated my initial meeting with her, and the follow-up that she did with me to make sure that all my concerns More

by LOISHOLLYWOOD
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 13, 2026

DCH Wappingers Falls Toyota responded

Thank you, LOISHOLLYWOOD, for taking the time to share your experience. We’re glad to hear that Judy provided efficient, knowledgeable service and made sure all of your concerns were handled promptly. Her dedication to customer satisfaction truly reflects our commitment at DCH Wappingers Falls Toyota. We appreciate your feedback and look forward to assisting you again in the future.

January 12, 2026

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Impressed with the generosity. Busy but they make sure they take care of every customer. Knowledgeable mechanics for maintenance and spares. More

by dais.426
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind feedback! We truly appreciate your recognition of our team’s generosity and commitment to taking care of every customer, even during busy times. It’s great to hear that our knowledgeable mechanics made a positive impression. We value your trust and look forward to serving you again!

January 12, 2026

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Extremely helpful, clearly explains anything that needed to be done to my car, an went above and beyond to assist me. More

by Brandon.didiego
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 12, 2026

DCH Wappingers Falls Toyota responded

Hi Brandon, thank you for the great feedback! We’re happy to hear our team was extremely helpful, took the time to clearly explain everything, and went above and beyond to assist you. We truly appreciate your trust and look forward to helping you again.

January 11, 2026

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Terrific dealership. Judy Deems was wonderful in making sure we/our car was ready for our trip. We had a very tight schedule with a sudden service need. More

by EXRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jan 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad we could help get your car ready in time for your trip, especially on such a tight schedule. Judy Deems will be thrilled to hear your kind words. We truly appreciate your trust and wish you safe and happy travels!

January 10, 2026

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Employee Rating

Judy makes the experience very easy, she thinks beyond what I ask for and reminds me of anything that might be due soon. I came in for A 40k and a tire rotation. She told me the material for 1 of my recal More

by NCABRAMS
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 10, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re happy to hear that Judy made your experience easy and went above and beyond by thinking ahead and keeping you informed about your recall and upcoming inspection. We appreciate you trusting us with your service needs and look forward to seeing you again!

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