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Julian Caraballo
Julian Caraballo at Concordville Subaru
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Julian Caraballo | Page 2

Service Advisor

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.9
170 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

2 yrs, 9 mos

Languages Spoken

English English

4.9

170 Reviews

Write a Review

170 Reviews of Julian Caraballo

April 27, 2023

Dealership Rating
Employee Rating

Concord Subaru has been my dealership for over 25 years! I've always had a great experience there. More & Jill are my favorite people there. They always give me a great no haggle deal when it's time for a n More

by N3TUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moe Laraki, Tim Raysor , Marco Silva

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Apr 28, 2023

Concordville Subaru responded

Hi N3TUF, Thank you for taking the time to write to us. We are delighted to hear Jill and the rest of the team made your experience excellent. We hope to see you soon. Take care. Sincerely, Moe Laraki - General Manager

April 26, 2023

Dealership Rating
Employee Rating

The dealership is always customer service focused. They are very helpful and friendly. I feel like a valued customer when I’m engaged with Concordville Subaru. More

by JENDESHAIES7
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 27, 2023

Concordville Subaru responded

Hi JENDESHAIES7, We appreciate your 5-star review. We are delighted to hear you were satisfied with your experience. We hope to work with you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 22, 2023

Dealership Rating
Employee Rating

Not satisfactory diagnosis for warrantied cars Needs further troubleshooting before coming to conclusion Overpriced labor More

by JOELIBERATI@GMAIL.COM
Recommend Dealer
No

Other Employees Tagged: Julian Caraballo

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Apr 26, 2023

Concordville Subaru responded

Hi JOELIBERATI, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Moe Laraki - General Manager

April 22, 2023

Dealership Rating
Employee Rating

Very accommodating. Very quick. Very through and honest. I have both of my Subarus serviced here. More

by TSTOUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa McElwee, John Brennan

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Apr 24, 2023

Concordville Subaru responded

Hi TSTOUP, Thank you for your 5-star review. We are glad to hear that the service of both of your vehicles went excellent. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 20, 2023

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Employee Rating

Easy to drop off my car - good communication from my tech regarding what was needed and when my car was ready. A nice touch to get the car back all washed and shiny! More

by REDFOX3579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 21, 2023

Concordville Subaru responded

Hi REDFOX3579, Thank you for your 5-star review. We are glad to hear you were satisfied with your vehicle's service. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 18, 2023

Dealership Rating
Employee Rating

You are lucky to have him! Great representive for Suburu Mo knows how to run a class Dealership! More

by ddovberg@zh-inc.com
Recommend Dealer
Yes

Other Employees Tagged: Julian Caraballo

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Apr 19, 2023

Concordville Subaru responded

Hi ddovberg@zh-inc.com, Thank you for your 5-star review. We are glad to hear Mo was excellent throughout your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 12, 2023

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Employee Rating

It took longer time wise than what they said. They told me an hour and 20 minutes and I was there about 2 hours which is a large discrepancy of time More

by STRUSSDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2023

Concordville Subaru responded

Hi STRUSSDAVID, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki - General Manager

April 12, 2023

Dealership Rating
Employee Rating

The dealership is comfortable and the folks pleasant. Service was timely as well and the car wash at the end was a nice touch More

by kar31964
Recommend Dealer
Yes

Other Employees Tagged: Julian Caraballo

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Apr 13, 2023

Concordville Subaru responded

Hi kar31964, Thank you for your kind review. We are glad to hear our team was excellent. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 11, 2023

Dealership Rating
Employee Rating

Julian was very cordial and helpful. He explained things quite well and gave good advice. My experience at Concordville was a good one. More

by joycehurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 12, 2023

Concordville Subaru responded

Hi joycehurt, Thank you for your 5-star review. We are delighted to hear Julian was excellent throughout your vehicle's service. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 11, 2023

Dealership Rating
Employee Rating

Polite, knowledgeable, quick service. Word word word word word word word word word word word More

by RANGER_ROACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Brennan

Helpful
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Apr 12, 2023

Concordville Subaru responded

Hi RANGER_Roach, Thank you for your 5-star review. We are glad to hear our team was excellent. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

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