Julien Allinder | Page 9

Our sales rep Nathan Walker was very knowledgeable, accommodating, and low pressure. He and used car mgr Joey went out of their way to solve a problem with our trade-in. The dealership is large, very c accommodating, and low pressure. He and used car mgr Joey went out of their way to solve a problem with our trade-in. The dealership is large, very clean, and well appointed. We had an exceptionally pleasant experience. More

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Our first ever Toyota and first experience with TOYOTA OF CLEVELAND. Sales pressure simply does not exist. Atmosphere is quite informal meaning all the team treats you like a new friend and less like a cli CLEVELAND. Sales pressure simply does not exist. Atmosphere is quite informal meaning all the team treats you like a new friend and less like a client. I found this refreshing. I believe I received an excellent deal and excellent value for my trade. The dealership inventory was very good, especially for a Toyota dealership where, based on demand, some models are difficult to find. This was the only vehicle dealership we visited because their website was up to date and the only nearby dealership that had what we were looking for. Evan Hicks was our salesman and patiently helped me through linking the phone and new App to the new truck...and answering a thousand questions. Evan is also a Toyota owner making his familiarity easy to navigate through the vast Toyota selection. As for the vehicle itself - When I left the dealership, I pulled onto I-75 and glided into traffic. The truck's (TRD Pro) smoothness and ride quality exceeded my expectations. The growl of the tuned exhaust was just icing on the cake. More

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The dealership was very pleasant to work with. Our salesman was honest and very helpful Our salesman was honest and very helpful More

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The service was quick and the staff was friendly. I was highly satisfied with the outcome. I was highly satisfied with the outcome. More

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They were easy to work with and provided good customer support. They gave a good trade-in value on my truck. support. They gave a good trade-in value on my truck. More

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Very welcoming when walked in. Bought a new car and everyone made the process so fast and easy! Bought a new car and everyone made the process so fast and easy! More

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The car we originally came to see had sold the night before. I guess that's a good problem to have, but the second car we wanted to see was exactly what we needed. The team we worked with went above and before. I guess that's a good problem to have, but the second car we wanted to see was exactly what we needed. The team we worked with went above and beyond to make sure we had what we needed. More

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Excellent facilities. Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, a Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, and found out on this visit that someone in your finance department apparently lied to me when I purchased a truck last year. Everyone else I've dealt with at this dealership has been excellent. More

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Our salesman, Logan Maddox, was great! He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just received them in the mail today. The driver side interior light did not work. We noticed this while driving home from the dealer. This was missed in the inspection process of the vehicle prior to it being sold. Mr Maddox contacted us concerning the replacement of the light bulb. He is planning on mailing us a new light bulb to install. Mr Maddox is a fine young man. Mr Rutledge was easy to talk to in regard to the purchasing of the vehicle. However, I do think he could have gave us an additional $500 off of the price that we paid for the vehicle. But, in fairness he did give us a good discount. Mr. Allinder discussed with us the financial and warranty package that was available for the vehicle. He did not pressure us into purchasing a warranty, but he did use many selling points in regards to possibly purchasing a warranty package. I cannot forget to mention Cameron who works in the online sales department. I contacted the dealership and she spoke to me in regards to purchasing a used Toyota Tundra truck. The vehicle that we purchased was not even listed on the website. She informed me about the 2019 Toyota Tundra that we purchased. She went outside and took pictures of the vehicle and sent them to me. Cameron answered several questions that I had about the vehicle. She was very instrumental in our family purchasing the 2019 Toyota Tundra. Overall, the staff was very professional and courteous to our family. More

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This dealership has always treated us fairly. They take time with us to allow us to ask questions and test drive cars until we have a made an informed decision. We have never felt pressured to They take time with us to allow us to ask questions and test drive cars until we have a made an informed decision. We have never felt pressured to buy a car from this dealership. The salesman even allowed me to try out my phone on the car to make sure all the options were available as advertised. Negotiation is always a stressful part of buying a car but they made it easy and worked with us through the process. We never felt like we were being taken advantage or manipulated like we have in other dealerships. Kenny Jones, our sales guy was very kind and patient with us. Julien Allinder, the finance guy, was also very patient as we asked what seems like hundreds of questions regarding financing and warranty options. He went through every scenario and really tried to get us best options for our money and even helped lower our payment. I highly recommend this dealership. Alfred was the first salesman we met on an earlier visit but he was on vacation when we returned. Alfred was also very nice and patient with us and we wish he could have gotten credit for sale because part of the reason we returned was because of him. We didn't plan on buying but found a used car with low mileage and decided we needed to buy as it would be gone soon. I highly recommend both Kenny and Alfred. More

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