Shane DeFoor
Shane DeFoor at Toyota of Cleveland

Shane DeFoor

Sales Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
385 Reviews
5.0

385 Reviews

Write a Review

Dealership Experience

8 yrs, 5 mos

Industry Experience

15 yrs, 1 mo

Languages Spoken

English English

385 Reviews of Shane DeFoor

June 12, 2026

Dealership Rating
Employee Rating

Very friendly, caring,and gives best deals. treats u like family. Wants the best car for u More

by jonathansingleton14
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Walker, Tyler Standridge

Jun 12, 2026

Toyota of Cleveland responded

It’s wonderful our friendly, caring approach made you feel like part of the family while finding the best deal on your Hyundai. We appreciate your trust and hope you enjoy every mile. Thank you! Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Colter was Customer Focussed, respectful, organized and efficient. Probably the best Sales person I have ever worked with and that includes my Lexus purchases. Colter creates the Brand for Toyota. Outstand More

by jecrouch
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jun 11, 2026

Toyota of Cleveland responded

We’re thrilled Colter provided such respectful and efficient support during your Toyota purchase. Your praise for his dedication to the Toyota brand is very rewarding for our team. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Josh and Shane were great! We did not have the over pressure typical car buying experience. Both made sure we made the right decision for our family! More

by treystarkes938
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Howard

Jun 11, 2026

Toyota of Cleveland responded

Thank you for sharing your awesome feedback about Josh and Shane! We're happy to hear you felt comfortable and supported throughout the process at Toyota of Cleveland. Happy driving!

May 31, 2026

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I purchased a vehicle and everything was handled perfectly from start to finish. They were all friendly, helpful and professional and not pushy salespeople which I can't stand. It was such a refres More

by jbcamerlin95
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Alton, Daegan Harris

May 31, 2026

Toyota of Cleveland responded

Thank you for sharing your positive experience with your new Toyota Crown Signia. We’re glad Daegan, supported by Taylor and Shane, provided friendly, professional service without pressure. Enjoy your Crown Signia and we look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 17, 2026

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Better than I expected Ian and shane were very honest about pricinlg and availability there was no pressure to buy and no tricks with add ons I am very satisfied with the experience and would certainly r More

by duane259
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justice Goodner, Ian Bentley

May 17, 2026

Toyota of Cleveland responded

It’s great to hear Ian and Shane’s transparent pricing and availability made your visit pressure-free. We’re glad financing was simple and that your new Toyota RAV4 Hybrid exceeded expectations. We appreciate your recommendation. Justin Chretien General Sales Manager 423-664-9715

May 11, 2026

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Easy to work with! Very helpful and knowledgeable without being pushy. Would recommend to anyone! More

by ADAMRAY11
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justice Goodner, Brett Patterson , Caleb Craig

May 11, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with our team. We’re delighted to hear that our knowledgeable approach felt comfortable and unpressured. We appreciate your recommendation and look forward to assisting you again with your Toyota. Justin Chretien General Sales Manager 423-664-9715

May 10, 2026

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Customer service second to none, cares about their customers, professional, and made our purchase fun! More

by emfaithfrazier
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justice Goodner , Caleb Craig

May 11, 2026

Toyota of Cleveland responded

Thrilled to hear our professional and caring team made buying your used Toyota 4Runner fun. Enjoy every adventure in your 4Runner. Thank you for your five-star feedback. Justin Chretien General Sales Manager 423-664-9715

April 23, 2026

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Salesman Caleb , manager Shane and finance manager Crystal worked hard amd made it so easy to get my new tacoma. More

by jabir_mukhtar
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson , Caleb Craig

Apr 23, 2026

Toyota of Cleveland responded

Congratulations on your new Tacoma! We're glad that Caleb, Shane, and Crystal were so helpful. We wish you safe travels and hope to welcome you back to Toyota of Cleveland again in the future!

April 21, 2026

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Jorge Alvarez was very professional and so warm. Wonderful person Stockton Coffee connected on a personal level with past experience Shane Defoor was wonderful Crystal Thompson was very inform More

by baileyfamily2
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Crystal Thompson , Jorge Alvarez

Apr 21, 2026

Toyota of Cleveland responded

It means a lot that Stockton was able to connect personally, that Shane provided wonderful support, and that Crystal delivered clear insights on your extended warranty. We’re glad our team could be so welcoming and informative with your Toyota. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

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Great experience! Gregg and Shane were friendly and patient to work with on the purchase of our 2023 Toyota 4Runner from start to finish. Highly recommend! More

by Lmcclelland66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Justice Goodner

Apr 20, 2026

Toyota of Cleveland responded

We’re thrilled Gregg and Shane could guide you through your 2023 Toyota 4Runner purchase with such patience and friendliness. Thanks for recommending us, and please reach out if there’s anything else we can do. Justin Chretien General Sales Manager 423-664-9715

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