Julissa Cruz | Page 3

Many cars in inventory to choose from and the salespersons I interact with were very pleasant and informative. salespersons I interact with were very pleasant and informative. More

by HERBIE1212 Verified Customer Verified Customer

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Nick was very attentive and made my transaction on my new purchase as smoothly as possible. purchase as smoothly as possible. More

by DNUZZO0 Verified Customer Verified Customer

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Thank You Alise and Security Dodge for helping us with our brand new car. You’re the best Alise!!! our brand new car. You’re the best Alise!!! More

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Julia was a great help and Danny my salesman was an amazing character. Thank you guys! amazing character. Thank you guys! More

by JHERN885 Verified Customer Verified Customer

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PURCHASED JEEP WRANGLER 10/2020, 2 DAYS AFTER EXHAUST SNAPPED OFF ON BELT PRKWY ALMOST HIT MEDIAN, COULD OF DIED, NO HELP WITH TOW, ARGUED WITH OVER THE RENTAL, MIND YOU THIS IS TWO DAYS AFTER LEAVING TH SNAPPED OFF ON BELT PRKWY ALMOST HIT MEDIAN, COULD OF DIED, NO HELP WITH TOW, ARGUED WITH OVER THE RENTAL, MIND YOU THIS IS TWO DAYS AFTER LEAVING THE LOT. TRUCK WAS PURCHASED WITH DUAL EXHAUST, UPON PICKING CAR UP FROM DEALER THEY SWAPPED IT OUT WITH A FAULTY REPLACEMENT FROM THE JUNKYARD, I ENDED UP BRINGING IT TO A MEINEKE WHERE I WAS INFORMED THAT THE MUFFLER WAS FAULTY, AND USED AND SHOULD OF BEEN ISSUED, AFTER THE MANAGER CONTACTED THE LOCATION WHERE IT WAS INSTALLED HE FOUND THAT IT WASN'T EVEN DOCUMENTED IN THE SYSTEM, IN ADDITION TO THE MULTITUDE OF BAIT AND SWITCH TACTICS, I WAS INFORMED BY A MANAGER THE DAY I PICKED UP THE CAR AFTER THE MUFFLER INSTALL THAT ALTHOUGH THE CAR WAS LISTED AS CERTIFIED PREOWNED, WHEN I COMPLAINED THEY THREATENED ME WITH STORAGE FEES IF I DID NOT TAKE THE CAR OFF THE LOT, I GUESS THEY FEEL THEY CAN TALK TO BLACK PEOPLE ANYWAY THEY WANT, AS IF THERE INTELLIGENCE IS SUPERIOR, YOU EVEN SEE IT IN HOW THEY BULLY THERE BLACK EMPLOYEES, SHORTLY AFTER I WAS FORCED TO TAKE THE CAR, THE TIRED ROD SNAPPED WHILE DRIVING 50MPH LUCKILY I WAS ON A STRAIGHT ROAD OR I WOULD OF AGAIN CRASHED AND RISK MY LIFE. I THEN I CONTACT THE CORPORATE CENTER AND HERE IS WHERE IT GETS GOOD, I CONTACT JEEP CORPORATE TO COMPLAIN, THEY UPDATE MY NAME TO THE ACCOUNT, AND FROM THERE I WAS TO RECEIVE A CALL BACK, I DIDN'T SO I CALL AGAIN, THIS TIME I WAS CONNECTED TO PAULA AND I WAS PUT ON A 3 WAY CALL WITH THE DEALERSHIP, WHERE THE DEALERSHIP MANAGER BEGAN TO TELL ME MAYBE I WAS LOOKING AT A WATER STAMP SEEING THAT AS CERTIFIED, WHICH I ASSURED HIM WAS NOT THE CASE, I THEN TOLD HIM ABOUT A CUSTOMER PAUL WHO OWNED A GYM ACROSS THE STREET THAT REFEREED ME TO THE DEALERSHIP, INFORMING HIM IT WAS A BAD LOOK ON THE LACK OF PROFESSIONALISM THEY EXHIBITED THROUGHOUT MY SALES PROCESS AND SHORTLY AFTER. HE THEN SAID HE WOULD WORK IT OUT AND HAVE SOMEONE CALL ME BACK, I RECEIVED A CALL FROM A RANDOM SALES AGENT, I INFORM HIM THAT HE COULD NOT HELP ME AND ONLY MANAGEMENT COULD. HE SAID SOMEONE WOULD CALL ME BACK AND THIS WAS IN NOVEMBER OF LAST YEAR. NO CALL BACK FROM DEALER, AND WHEN I CHECKED MY EMAILS I SAW THAT THE NAME AND INFORMATION WAS CHANGED BACK TO THE OLD OWNER OF THE CAR, BY ACCIDENT I RECEIVED A SATISFACTION EMAIL WITH THE WRONG NAME. THIS IS ALL DOCUMENTED AND AT THIS POINT I HAVE EXHAUSTED ALL OPTIONS TO DEAL WITH THE DEALERSHIP, EVEN BEING TOLD THROUGH DEALERRATER THAT I WOULD BE CONTACTED AND NEVER CALLED. MICHELLE WAS THE NAME OF THAT STAFF MEMBER. I PROMISE YOU THIS THOUGH. MY DOCUMENTATION GAME IS REAL, AND TODAY I CALLED JEEP AGAIN AND RECORDING THE CONVERSATION WHERE IT SHOWS A COVER UP. IN THAT SENSE I GUESS ILL SEEK LEGAL HELP TO RECTIFY THIS EGREGIOUS ATROCITY. More

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Only dealership willing to come down in price when other jeep dealers refused to. In this time of limited stock was nice to feel like I wasn’t being taken advantage of. jeep dealers refused to. In this time of limited stock was nice to feel like I wasn’t being taken advantage of. More

by dezlax1 Verified Customer Verified Customer

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From the the sales persons to service persons to the persons who process the transactions. Excellent experience. I am completely satisfied with my purchase. Cheers persons who process the transactions. Excellent experience. I am completely satisfied with my purchase. Cheers More

by SEGEND Verified Customer Verified Customer

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Julissa reached out to me and we set up a time for me to stop by to discuss/look at specific trucks. I was not aware that I wouldnt be meeting with Julissa but she was the internet sales person who only stop by to discuss/look at specific trucks. I was not aware that I wouldnt be meeting with Julissa but she was the internet sales person who only does the scheduling. I met with Manny. With some delays and waiting around, I saw the truck and had a test drive. When it came to talking about my trade in allowance and the price of the truck, the process was strange and one sided. Needless to say, I left and found the same truck (basically) at another dealer and bought it. More

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I wanted zero stars for this dealership. They did not honor online price of vehicle which I conferred with the sales man, then they highbballed me. Manage did not care about me as the customer. Then a ma honor online price of vehicle which I conferred with the sales man, then they highbballed me. Manage did not care about me as the customer. Then a major part went on the vehicle and they would not back up their used car warranty. Worst car buying dealership experience I've ever had. Stay away. More

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There is no better dealership anywhere! I have purchased 5 vehicles from Security Dodge. I have always dealt with the same salesman, David Garcia. He is the best. Everyone at Security Dodge goes above and b 5 vehicles from Security Dodge. I have always dealt with the same salesman, David Garcia. He is the best. Everyone at Security Dodge goes above and beyond to satisfy the customer. So if you are looking to buy a new car, check out Security Dodge, you won't regret the experience. More

by mmpizzo5 Verified Customer Verified Customer

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