"I really needed a car, but with the COVID-19 pandemic, I..."
I really needed a car, but with the COVID-19 pandemic, I was terrified to go into the dealership. Cityside Subaru was flexible and knowledgeable enough to make it so I could do everything online and pick up my car CURBSIDE! I was so relieved.
I chose my car online and they answered my questions to help in my decision-making process. They patiently walked me through the process of filling out an application, notifying my insurance and setting up financing. There was a little glitch with my insurance agent who was out-of-state and they worked directly with the insurance to get it resolved quickly.
Once everything was finalized, I drove to the dealership to pick up my car which they assured me had been sanitized. I never once had to go inside.
They are clearly not just selling cars. It’s obvious they really care about making the people they serve happy. I honestly can’t say enough about how much I loved my experience with Cityside Subaru!
"Honestly this was our first car buying experience - and..."
Honestly this was our first car buying experience - and it was great! Our sales contact was informative and helpful, and the finance manager did a great job explaining our options. Having to buy our first car in the middle of the COVID-19 quarantine could have been much harder, but CitySide made us feel confident and took great care of us!
"This is the third Subaru I have bought there. If I had..."
This is the third Subaru I have bought there. If I had not had an outstanding experience, I would not have returned.
I have been treated well in all instances.
"Wonderful customer focus"
We have bought multiple cars form Junior. We really appreciate how he listens to us and helps guide our purchasing decisions to meet our needs and budget. He is wonderful to work with and always goes the extra mile!
"The sales people are very friendly and they don’t..."
The sales people are very friendly and they don’t pressure you. I felt very comfortable there and I would recommend this dealership to my friends and family.
"On 1/31/20 I had the pleasure of meeting Junior Williams..."
On 1/31/20 I had the pleasure of meeting Junior Williams at Cityside Subaru. Junior was immediately warm and welcoming, not pushy or aggressive. It was just in his nature. He was direct and honest. He was accommodating and thorough.
He got right down to finding exactly what I was looking for regarding the car and the price. He listened to my needs and went right to the manager to try to strike a deal for me. I felt he had my best interest at heart while doing his job. He was professional and personable.
He is a credit to your organization and should be commended for his hard work and professionalism.
In the past I leased my Subarus from Metrowest but because of Junior’s efforts I am now a Cityside customer.
It should also be noted that I had the pleasure of working with Michael Nelson. He was incredible at his job. He too was personable, professional and extremely proficient.
Another asset to your organization and a + for Cityside.
"Junior was very knowledgeable and helpful throughout the..."
Junior was very knowledgeable and helpful throughout the process. He helped make the entire experience as smooth and as quick as possible. The dealership overall was clean and well organized with a great inventory. Would absolutely recommend Junior and Cityside Subaru to anyone in the Boston area shopping for a Subaru
"Great dealership, great sales agent. Easy to work with..."
Great dealership, great sales agent. Easy to work with and talk to, got the car I was looking for much faster than expected, and has been easy to contact about questions.
"The dealership was really helpful and let us take our..."
The dealership was really helpful and let us take our time picking out our Forester—Junior Williams was a pleasure to work with and could answer all our questions. Tom in the finance department was also knowledgeable and professional—it was a wonderful experience buying our beautiful 2020 Forester
"Great experience- completely painless!"
Junior was great - very organized and efficient. I would definitely recommend Cityside Subaru. This is the first time that I have bought a Subaru, and it was a very pleasant experience.