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Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell | Page 6

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
175 Reviews
4.9

175 Reviews

Write a Review

175 Reviews of Justin Birdwell

January 28, 2026

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Employee Rating

The people who work in this dealership is always professional. I have been using this location for more than 10 years, they are the best. More

by Glenda Pivaral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Rogers

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Jan 29, 2026

Bryan College Station Toyota responded

Thank you for your long-term loyalty. We are pleased to hear that our team consistently provided professional service over the years. We appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

January 26, 2026

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Employee Rating

I had a great experience getting my oil changed and tire rotation. It has been the highlight of my year. More

by glk1964
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche, Heather Beran

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Jan 27, 2026

Bryan College Station Toyota responded

We appreciate you taking the time to share your experience. It’s good to hear your oil change and tire rotation went smoothly. When you are ready for your next service, we’ll be here to assist. Customer Relations Manager customerservice@purdygroupusa.com

January 24, 2026

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Employee Rating

Had a great experience with my recent oil change and maintenance appointment. Got an appointment the same day I called. Greeted quickly upon arrival with friendly service managers who quickly filled out More

by janwalt06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin B’s Trainee, service man at Justin’sdesk left side

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Jan 26, 2026

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad your oil change and maintenance appointment went smoothly, from quick scheduling to clear communication throughout. It’s great to hear our service continues to improve with each visit. WLooking forward to servicing your ride again! Customer Relations Manager customerservice@purdygroupusa.com

January 15, 2026

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Employee Rating

I've worked with Justin Birdwell to service my vehicles for over 7 years. He is a trusted advisor for the three vehicles I purchased at BCS Toyota. I'm a very satisfied customer. More

by KFRUSSELL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 21, 2026

Bryan College Station Toyota responded

Wow—over seven years with Justin! We’re so grateful for your loyalty and thrilled to hear he’s been a trusted advisor for all three of your vehicles. Thank you for being a valued member of the BCS Toyota family—we look forward to many more years of taking care of you and your vehicles!

January 14, 2026

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Employee Rating

I was scheduled for the wrong day and my car was skipped in the que so I had to wait over 2 hours for my car that was getting an oil change. My service guy did apologize. More

by JWOLZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 21, 2026

Bryan College Station Toyota responded

We sincerely apologize for the mix-up with your appointment and the long wait you experienced. This is not the level of service we strive for, and we’re addressing this internally to make sure it doesn’t happen again. We appreciate your patience, and we’re glad your Justin acknowledged the issue—thank you for giving us the opportunity to improve.

January 10, 2026

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Employee Rating

Everyone was friendly and prompt. Communication was clear and timely. It was a pleasant experience More

by jeremyjprice76
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 27, 2026

Bryan College Station Toyota responded

We’re so glad to hear your visit was pleasant! It’s great to know our team was friendly, prompt, and kept you well-informed. Thank you for sharing your experience—we look forward to serving you again!

January 09, 2026

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Employee Rating

Toyota is a wonderful Dealership & understanding about service & kindness , & compassion too, thanks so very much,👍 More

by LDFORD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Abagail Mojica, Heather Beran, Dustin Holifield, Russell Karli

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Jan 27, 2026

Bryan College Station Toyota responded

We really appreciate you taking the time to share this! It’s great to hear our team’s kindness and understanding made your experience a positive one. Thank you for choosing Toyota!

December 30, 2025

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Employee Rating

Prompt and did as promised. Arrived early but took my car in and serviced it. More

by vanduzer_3039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 05, 2026

Bryan College Station Toyota responded

Thank you for the great feedback. We are glad our team was able to take care of your vehicle promptly and deliver exactly as promised, despite the early arrival. We appreciate you choosing us for your service needs. Customer Relations Manager customerservice@purdygroupusa.com

December 28, 2025

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Employee Rating

Tanner is great. I cannot say the same about the dealership or the service department otherwise More

by ZULFIALIKHAN
Recommend Dealer
No

Other Employees Tagged: Tanner Gregory

Print
Dec 29, 2025

Bryan College Station Toyota responded

Thank you for recognizing Tanner. We are glad he provided great service. We are sorry to hear that the rest of your experience with the dealership and the service department didn’t meet your expectations. Your feedback is important, and we would like to learn more so we can address these concerns. Please contact us so we can work toward improving your experience. Customer Relations Manager customerservice@purdygroupusa.com

December 27, 2025

Dealership Rating
Employee Rating

Employees at this location tend to be knowledgeable, efficient, informative, friendly and patient, especially Justin Birdwell. More

by marycanty76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 29, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are pleased to hear that our team, especially Justin, provided knowledgeable and friendly service. We appreciate your continued support! Customer Relations Manager customerservice@purdygroupusa.com

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