Justin Fachting | Page 3

I was not going to write a review. I had a bad experience and I told those at the dealership that I dealt with that I would not write a review. But they did not do what they committed I had a bad experience and I told those at the dealership that I dealt with that I would not write a review. But they did not do what they committed to doing. I requested to not receive emails or texts. I continue to get emails or texts despite them saying I would not receive these. Communication during the buying process could have greatly improved. I live far away from Lansing and I needed better communication to plan the travel to there. One associate smelled like alcohol. They kept me waiting when I arrived. They told me that my registration would be mailed to me. Why would this be policy? Why would any dealer let someone not have a registration? They later printed it. The extended warranty process was not explained at all. The biggest issue is that they failed to transfer my plate to my new vehicle. This resulted in me driving over an hour without it. Fortunately I realized it and turned around and went back. I met with a manager that originally seemed to be helpful. I asked the manager to follow up with me in 2 weeks to let me know how he addressed the forgotten plate transfer to ensure that no other customer ever had to go through this. The manager said he would follow up. But he did not do so. There are also several credit inquiries that remain on my credit report. I am not sure why this had to happen. But thank you. There is more, but these are the highlights. I realize that no one will address these concerns. Really I am writing this so someone else can read it and hopefully avoid what I went through. More

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Xavier did a great job of scheduling my service and getting it completed in a timely fashion. getting it completed in a timely fashion. More

by Charger Owner Verified Customer Verified Customer

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Justin was Awesome ! !! A Pleasure To Business With !!! We Were Like His Only Customer, and it was Saturday and it was Very Busy !!! !! A Pleasure To Business With !!! We Were Like His Only Customer, and it was Saturday and it was Very Busy !!! More

by WIERDADENNY Verified Customer Verified Customer

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Everything was handled in a timely manner and over the phone or online. The process was easy and convenient for me. phone or online. The process was easy and convenient for me. More

by Charger Owner Verified Customer Verified Customer

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Everyone who i encountered was great and helpful. Overall great service and a great vehicle 👍 Overall great service and a great vehicle 👍 More

by Thuggmuffin517 Verified Customer Verified Customer

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Justin listened to what we needed. He was able to find us the right vehicle. He was able to find us the right vehicle. More

by shelby B Verified Customer Verified Customer

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I was most impressed by the professionalism and dedication that staff had towards me throughout my car buying process. dedication that staff had towards me throughout my car buying process. More

by travis.farlow Verified Customer Verified Customer

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Sold me a lemon and deceived me into thinking there were no issues. I ended up having to dish out $1300 to repair a coolant leak and replace rear break pads. no issues. I ended up having to dish out $1300 to repair a coolant leak and replace rear break pads. More

by jamison.sholander Verified Customer Verified Customer

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We had a fantastic time getting a new lease on a Jeep Grand Cherokee Limited L at LaFontaine Lansing. Justin went out of his way and beyond our expectations to find and get the perfect car for us! He was Grand Cherokee Limited L at LaFontaine Lansing. Justin went out of his way and beyond our expectations to find and get the perfect car for us! He was amazing and got us everything on the car that we wanted. He is a asset to this business. The financing person we worked with named Emma was also fantastic! She made the stressful part of financing the car so easy, answering all our questions. The people at Lafontaine Lansing made this experience great! I will recommend them to anyone looking to lease or buy a car! Best place ever! More

by odras Verified Customer Verified Customer

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The service manager greeted me on my arrival. I had made an appointment and she knew my vehicle when I arrived. It showed she was prepared and had reviewed my appointment. The vehicle was imme I had made an appointment and she knew my vehicle when I arrived. It showed she was prepared and had reviewed my appointment. The vehicle was immediately taken in and completed in a reasonable period of time. More

by Charger Owner Verified Customer Verified Customer

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