Justin Jarrell

Absolutely Do Not Recommend Brandon Honda – Ongoing Safety Issues & Dishonest Service I purchased a 2018 Honda Accord from Fernando at Brandon Honda on October 25, 2024. Within the first week, I had Safety Issues & Dishonest Service I purchased a 2018 Honda Accord from Fernando at Brandon Honda on October 25, 2024. Within the first week, I had to return the car twice due to a strong gas smell and an ant infestation. While the dealership resolved the ant issue, the gas odor persisted. I was told a fuel pump was replaced the same day, but that turned out to be false—my service advisor later confirmed no work was actually done. A month later, the electronic parking brake (E-brake) warning light started coming on intermittently, affecting the interior dome lights. Despite the brake still functioning, I was repeatedly turned away due to service being “closed on weekends,” which is the only time I can visit due to work. When I finally got the vehicle in on April 23, 2025, I explained the issue clearly. Hours later, I was told the E-brake had activated during their inspection, and they could not release it. I was forced to pay for the repair on the spot or risk not getting my car back. I’m a single mother—this was not an option. Even after paying, the light and dome light issue persisted. Another advisor claimed coffee was spilled into the E-brake mechanism. I don’t drink coffee. Two weeks later, the E-brake warning light came back on, and I was told the new repair would cost $5,000. Despite repeated requests, they have not provided the Certified Pre-Owned (CPO) inspection report I’m entitled to. I was told they only visually check the E-brake button during inspections—not the internal components. That’s unacceptable and dangerous. I’ve spoken with multiple service advisors and even the general manager, Justin Jared. I was promised call-backs that never came. No one is taking accountability, and now I’m stuck with a vehicle that has ongoing electrical and brake system issues, which puts my children and me at risk. Do not trust Brandon Honda. They pushed me into a sale, gave false information, failed to follow warranty and CPO standards, and are now ignoring a serious safety issue. If I could give zero stars, I would. Stay far away. More

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Outstanding truly professional team members who aim high to satisfy your automotive needs. They will bend over backwards to make sure you are satisfied with your New Brandon Honda. Excellent Job! This is to satisfy your automotive needs. They will bend over backwards to make sure you are satisfied with your New Brandon Honda. Excellent Job! This is an outstanding FIVE STAR TEAM! More

by cgreer58 Verified Customer Verified Customer

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They started off pretty rough but worked hard to resolve issues and fix any problems. issues and fix any problems. More

by Sj Verified Customer Verified Customer

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I called to help my son in law. Justin the GSM bent over backwards to help him. Class Act Justin is. I highly recommend him to anyone wanting a Honda. Justin the GSM bent over backwards to help him. Class Act Justin is. I highly recommend him to anyone wanting a Honda. More

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These people really know their stuff! Fixed up my truck lickity-split! As long as the prepaid maintenance lasts, I will be coming back here again and again! Fixed up my truck lickity-split! As long as the prepaid maintenance lasts, I will be coming back here again and again! More

by darrellv Verified Customer Verified Customer

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Thank you for the successful resolution Justin . I Will be looking forward to buying my next vehicle from Brandon honda. Thank you again. I Will be looking forward to buying my next vehicle from Brandon honda. Thank you again. More

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The sales representative really went out of his way to find us the exact car we wanted. find us the exact car we wanted. More

by WCLEONARD Verified Customer Verified Customer

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I have repeatedly asked to be taken off the email distribution. I am not a client nor will I ever be because this has been going on for so long. distribution. I am not a client nor will I ever be because this has been going on for so long. More

by MICHELLEMCCLELLAN Verified Customer Verified Customer

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Justin, good morning thank you for your time, consideration and follow up of this matter. Well done! Definitely appreciated. consideration and follow up of this matter. Well done! Definitely appreciated. More

by cummings_ellen Verified Customer Verified Customer

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They will tell you one thing and never help you with any of your problems of your problems More

by V Verified Customer Verified Customer

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