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Kailey Hood
Kailey Hood at Mercedes-Benz of Columbus

Kailey Hood

Assistant Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Kailey Hood

September 11, 2025

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Employee Rating

Excellent staff and service. They treat you well and get the job done on time. More

by fksyed79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rick Gilbert, Evelyn Tolbert, Rachelle Pennington, Haley McDonald, Kennedy McDonald

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Sep 12, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

August 29, 2025

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Employee Rating

Answered all my questions and vehicle was serviced in timely manner. Was able to get a loaner which was nice More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Rachelle Pennington, Jason Goodroe, Mike Barrington

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Aug 29, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that your vehicle was serviced in a timely manner and that you appreciated the convenience of the loaner vehicle. We strive to provide excellent service and are thrilled to know that we met your expectations. We look forward to serving you again in the future!

August 22, 2025

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Employee Rating

Very pleased with the customer service here at this dealership and in the service department! More

by MHarris26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe, Mike Barrington

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Aug 25, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you are pleased with the customer service at our dealership and in the service department. We appreciate you choosing us and look forward to the opportunity to help in the future

August 19, 2025

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Employee Rating

Always a great experience with Haley and the service team at Mercedes in Columbus Georgia. I look forward to coming in every time. My vehicle receives top-notch service and I receive excellent customer care! More

by Laura D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Rachelle Pennington, Jason Goodroe, Mike Barrington

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Aug 22, 2025

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We're thrilled to hear that Haley and the service team at Mercedes in Columbus, Georgia consistently provide you with top-notch service and excellent customer care. It's great to know that their friendly, attentive, and knowledgeable service makes each visit enjoyable for you. We appreciate your feedback and look forward to serving you again in the future!

June 04, 2025

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Employee Rating

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Rachelle Pennington, Raul Navarro, Jason Goodroe

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Jun 06, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that your 2nd A service went smoothly and that you experienced outstanding customer service. We appreciate your feedback and look forward to serving you again in the future!

May 08, 2025

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Employee Rating

Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems More

by fredericksmall37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Nadie Martin, Debi Lewis, Earnest Jenkins, Lauren Farthing, Rachelle Pennington, Jason Goodroe

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May 09, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 10, 2025

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Employee Rating

Always professional and polite when I come in for a service. They do a great job and I would recommend this dealership to everyone looking to buy a car. More

by DONNA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Rachelle Pennington, Haley McDonald, Raul Navarro, Jason Goodroe

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Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

March 24, 2025

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Employee Rating

Everyone who assisted me was professional, quick and helpful from start to finish even during that lunch time on a Friday . More

by bjomein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Jason Goodroe

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Mar 26, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that our team was professional, quick, and helpful throughout your visit, even during lunchtime on a Friday. We appreciate you choosing us and look forward to the opportunity to help in the future!

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