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Kaleb Chadwell
Kaleb Chadwell at Big Star Hyundai
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Kaleb Chadwell | Page 6

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of Kaleb Chadwell

September 05, 2023

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Employee Rating

The entire service process (scheduling to arrival at the service department to leaving with a serviced vehicle) was seamless. More

by JENSKI333
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Recommend Dealer
Yes
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Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 02, 2023

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Employee Rating

Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams , Jonathan Adams

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Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 31, 2023

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Hard to get through to the person I wanted to talk to, but once I did it was all good. Kaleb was great and the service was good . More

by 2BEACHBUMS
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Yes
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Sep 01, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 21, 2023

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This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! More

by slynetteh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams , Not all these people helped me

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Aug 21, 2023

Big Star Hyundai responded

Thank you for your feedback! We will reach out to our vendor with your request. Also, there may be a 'unsubscribe' link at the bottom of the email you received.

August 20, 2023

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Great customer services and ready to assist. Returns calls and very knowledgeable. Great team player. More

by aumorales40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung

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Aug 21, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 14, 2023

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Exceptional Service! I really enjoy visiting this dealership, they always have the right answer for my inquiries and go the extra mile to solve my problems. More

by Edgar Chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arin Robeson

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Aug 15, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 13, 2023

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Employee Rating

It's very frustrating to go for your matinence that is under warranty only be told your vehicle needs $500 -$600 worth of matinence....then pushed to get it. More

by KARENB
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful 1
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Aug 14, 2023

Big Star Hyundai responded

Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. While Hyundai's Complimentary Maintenance Plan covers several oil changes and tire rotations for 'normal' driving conditions; it does not not cover all maintenance that may come due, nor does it cover 'wear & tear' items that may need service. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

Aug 14, 2023

KARENB responded

I understand that but everytime i go in for a scheduled oil change. You guys hand me documents that say i need $500 to $600 of maintenance. You push and push.....honestly it feels like you just want to get ahold of my credit card.

August 11, 2023

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Employee Rating

Great job helpful good job great job great work helpful 👏 very helpful very nice communication More

by redbillydogf9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams

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Aug 14, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 31, 2023

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Employee Rating

Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. More

by DUSTINGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams

Helpful
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Jul 31, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Jul 31, 2023

DUSTINGORDON responded

Only thing that I am waiting on are the weather tech floor mats. Thank you again!

Jul 31, 2023

Big Star Hyundai responded

Awesome! We will pass this message along for follow up.

July 31, 2023

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I had to wait awhile but service was great so that made up for the wait. More

by GLENDIAJONES
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Yes
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Jul 31, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Caleb was able to provide you with an exceptional, 5-Star experience.

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