Kannon Baker

The whole experience has been a whirlwind of an experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pu experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pushy. We decided we wanted to go ahead with the purchase and Frisco and his team worked their magic to not only get us approved, but to find us a vehicle coming in brand new in about a week. (Which was no issue since we had a vehicle we were trading in to use in the meantime.) We completed half the paperwork that night. After a week, the vehicle came in and we went the next day to finish signing everything and trade in vehicles. After a few hours, we finally were on our way in our brand new 2025 Sequoia. That afternoon as we were driving home, which was an hour away, we noticed the air conditioning not working. We thought maybe because it was a brand new car, it needed to get the fluids running and gave it time. The following day (a Thursday), we received a call stating the financing bank sent back paperwork because the signatures were 'off the line'. We made the trek back to the dealer, all while confirming the A/C did not work. When we got to the dealer, we were greeted where we explained we were just there to fix a signature, but also needed to speak to someone regarding the issue on our new car. We waited for quite a while just to fix the signature and then were left to wait for a manager. We waited over an hour before we finally got to speak with someone. That was when they notified us we couldn't get our brand new car serviced for another couple days. Keep in mind, we had 2 children under 3 and live an hour away. We had to drive home in a car with no AC and the thrill of a new car, gone. We went to the Toyota dealership in Salisbury that was a lot closer to us, where they proceeded to tell us that the manufacturer forgot to add Freon which was why the air conditioning wasn't working. After they kept it a couple hours, they got the car fixed. After a week, we packed our car to go on a trip and found the AC had gone out AGAIN. We had to drive our broken, brand new vehicle 10 hours with little kids with no AC to Florida. The dealership there kept it another week, unable to get the part in to fix it. So we had to make the same trip back to NC in the heat. We dropped the car off at Scott Clark the Monday when we got back, we worked with Laney. We told her exactly what was going on and what the other dealerships had done/told us. She told us it had to be submitted through warranty and that she wasn't sure if it was covered. IT WAS A BRAND NEW CAR. The rental side of the dealer however, told us it was covered and they proceeded to get us a rental. Laney called us back that evening and stated the part should take 2-3 weeks and asked us if we wanted the car back. We told her no and that the rental needs to be covered. A week and a half later, we get the call that the part has been fixed and the car is good to go. We asked if she could get the car detailed for us due to the inconvenience and for all the stress this brand new 80K car has caused for us. She told us no, and then proceeded to get frustrated that our frustration was going to cause her to get in trouble. She told us she'd run the car through the car wash and that was it. When we picked up the car, it had not been washed. Laney was not there and the service dept rep didn't even know who we were or what car we were picking up. We gave our name and they asked if it was a different car. That's when we had to tell them the exact car we were picking up. Then it took another 30 minutes to watch it sit behind the gate because the driver forgot to bring it around for us. Needless to say, once you make the purchase, the customer service goes away. You do not feel important and your purchase is just another check on their board. We got this brand new car and it spent the first month and a half getting repairs and missing out on the free amenities. More

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Ethan was great & very helpful. He will be a rising star at the dealership. The car is amazing He will be a rising star at the dealership. The car is amazing More

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Excellent experience working with Adonis. Very knowledgeable and as customers, we felt validated. Would highly recommend him to others shopping for a car for a stress free buying experience Very knowledgeable and as customers, we felt validated. Would highly recommend him to others shopping for a car for a stress free buying experience. More

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I was rushed into a purchase. My sales associate didn't even show me the final numbers before sending me to the finance office and they did not honor prices that were posted onlin My sales associate didn't even show me the final numbers before sending me to the finance office and they did not honor prices that were posted online. The finance agent wouldn't answer any questions without a supervisor and answered several personal calls instead of explaining what was happening and how the warranties worked. The dealership also enrolled me with a predatory loan company without disclosing any of the fees associated. They would not explain how I could get financing through my personal bank or any of the options I had even though I have excellent credit and no debt. On top of all of this I had to immediately get a sensor replaced on the car the next day which I had asked several times to make sure that I wouldn't need to because a warning was flashing during the test drive. They also charged me 400 dollars for a second set of "new" keys that came with a low battery and a stuck compartment. More

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I went in to pay cash for a vehicle and insisted I finance it at a high rate. He acted like they would not sell me a vehicle unless I financed it. His sarcasm was disturbing and many would consider hi finance it at a high rate. He acted like they would not sell me a vehicle unless I financed it. His sarcasm was disturbing and many would consider him insulting. I would not recommend Kannon Baker at Scott Clark Toyota More

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Never pushed me to make a sale or decision on my part. Very helpful and courteous service. The whole process was seamless. Very helpful and courteous service. The whole process was seamless. More

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They didn’t honor the purchase price when the lease ended. Of course they should include fees and taxes, but you can’t change the purchase price on the agreement. We will never buy a Toyota car again! ended. Of course they should include fees and taxes, but you can’t change the purchase price on the agreement. We will never buy a Toyota car again! More

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Tito was amazing. I’ve purchased 4 Highlanders here. Everyone is so nice and friendly. Thank you for the great service. I’ve purchased 4 Highlanders here. Everyone is so nice and friendly. Thank you for the great service. More

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Bought a car from them recently, customer service was pretty good on the surface, but the sales and finance team lack integrity. They wanted to upsell me on a service plan and spent 15 minutes doing so, pretty good on the surface, but the sales and finance team lack integrity. They wanted to upsell me on a service plan and spent 15 minutes doing so, but cenventially failed to mention a $1300 maintenance fee. It was on one of the papers I signed, but then again they had me sign 20 of them. Now they won't answer calls or respond to emails asking about passing this cost on to the customer and what they even did that cost that much. Technically not illegal, but scam adjacent. Can't even get into contact to cancel the service plan, would prefer to spend that money with a business I can actually trust. More

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Employees are polite and friendly, very helpful in many ways. Always willing to go the extra mile in helping you with any issue with the car you may have. ways. Always willing to go the extra mile in helping you with any issue with the car you may have. More

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