Karen Hardrath | Page 73

Fantastic laura was amazing! Working with a first time car buyer and letting us know everything we needed to know and more. I will definitely be recommending th laura was amazing! Working with a first time car buyer and letting us know everything we needed to know and more. I will definitely be recommending this dealership to others and will be coming back for all my car purchases! More

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The Salesmen I just want to say that when it comes to buying a vehicle it is hard and stressful. But after having no luck at a few other dealerships we went back t I just want to say that when it comes to buying a vehicle it is hard and stressful. But after having no luck at a few other dealerships we went back to Wilde and they made it seem like it was easy. A special thanks to Michael Wills for getting us in the right car and on our way. Every one there at Wilde made us feel comfortable and never once pressured us. I would highly recommend any one looking for a vehicle to go to Wilde Honda ... Thanks again to all of you out at Wilde Honda More

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Easy, straightforward, good experience. I was looking for a new vehicle and researched a lot. I chose Wilde East Towne Honda because they had exactly what I was looking for. Their sales de I was looking for a new vehicle and researched a lot. I chose Wilde East Towne Honda because they had exactly what I was looking for. Their sales department was great, very helpful and not pushy at all. I appreciated this very much. Our sales consultant was Erica B, she was awesome! More

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Recent Purchase of Honda CR-V My wife, and I, are both 66 years old, and we had never previously purchased either a new car, or a new truck. We would typically pay $5K - $10K for o My wife, and I, are both 66 years old, and we had never previously purchased either a new car, or a new truck. We would typically pay $5K - $10K for our previous vehicles, typically with 100,000+ miles on them, and then drive them until they die. As an example, I purchased my wife's previous car (2008 Ford Taurus) in 2011, from one of my clients, for $5K. It originally had 150,000 miles on it, and when it died 2 weeks ago, it had 225,000 miles on it. Over my 50+ years of driving cars, I tried to avoid doing any service work, related to any of our vehicles, with any car dealers because all of my previous experiences, dealing with car dealers, were negative. My wife's car died 2 weeks ago, during our annual move between our 2 homes, that are located in Grafton, and Sturgeon Bay, WI. When it died, we had to rent a car to complete our annual move. We were not anticipating having to buy a new car. My wife had always wanted to drive a new car so I decided that this would be the one time, in our lives, that we would buy a new car. I extended the term of our rental car for 2 weeks, and set a goal of picking out a new car for her in 7 - 10 days. Between 1/16 and 1/23, we were able to test drive 15 - 20 vehicles that were available from 6 - 8 car dealers. Our first decision was to decide what type of vehicle that my wife wanted to buy, and then decide what Brands of the selected vehicle type that we wanted to focus on evaluating. Our final decision came down between a new 2016 Ford Escape, and a new 2015 Honda CR-V. We decided at 4 PM on 1/23 to purchase a new 2015 Honda CR-V from International Honda located in Sheboygan. We then ran into an issue - they had 3 new 2015 models available for sale but they were all white, and white was the only color that my wife did not want. I used the Internet to locate other Honda dealers, within a 2 hour drive, that had new 2015 models available in other colors. I called Wilde Honda at 4:15 on 1/23 because they had 3 additional colors available: black, brown, and grey. Eric Henderson happened to pickup the telephone when I made my 1st call to Wilde. Within 5 minutes we were able to agree on the price for purchasing a brown 2015 model. It was after we reached this agreement that my historical standards, about what to expect when dealing with car dealers, were completely blown away! Eric continued to talk with me, after I gave him my order, and when he learned more about our situation, he then proceeded to "blow me" off of my chair with an unsolicited offer. He offered to sell us a new 2016 model, at the same price as the 2015 Model, so that my wife could pick out any color that she wanted. We jumped at his offer, and she was able to choose the color that she like the most, which was the Metallic Grey color. We then started to discuss when we wanted to pickup our new CR-V, and I responded that it would likely be on Monday, 1/25 but that I would likely have to arrange someone coming with me to pick it up, because Grafton is 90 miles from Madison. He then proceeded to give me a 2nd unsolicited offer that stunned me - he offered to have our new CR-V delivered to us. I immediately accepted this offer and we agreed to talk early on Monday, 1/25, to work out all of the details, because it was now 5 PM on Saturday 1/23. We spoke, as planned, early on 1/25, and decided to schedule the delivery for Wednesday, 1/27. This gave me time to decide what accessories that we wanted added to the CR-V, which I did on Monday AM, and give Wilde time to order, and install, them. Eric then introduced to Shae, and Shae proceeded to be extremely helpful helping me choose the desired accessories, get all of the required paperwork prepared, and schedule the delivery for 10:30 AM on Wednesday, 1/27. Shae also explained that he would be available, when he delivered the CR-V to us, to spend up to 90 minutes, with both my wife and I, explaining how to use, and drive, our new CR-V. This delivery schedule also gave me the time that I needed on Tuesday, 1/26, to return the rental car to Sturgeon Bay, and to dispose of our 2008 Taurus. Shae arrived promptly at our Grafton at 10:30, on Wednesday. and proceeded to spend almost 2 hours with both me, and my wife, setting up our smart telephones, explaining the navigation options that were available to us, recommending the navigation option that we should immediately start using, and then showing us how to use all of the new electronic features, and functions, that are available on our new CR-V. Both my wife, and I, gave him a AAA for the excellent job that he did, at our home, explaining everything to us, in terms that we could understand. He has been just as responsive, and helpful, responding to our followup questions, and requests, that we had for him, after he delivered our vehicle. Both my wife and I believe that dealing with Eric, and with Shae, ended being "god sent" for us. They have completely changed our expectations about what to expect when dealing with car dealers. They completely succeeded in making our very unusual car buying experience, which was made under duress, end up to be an extremely enjoyable buying experience. This experience demonstrated to me that Wilde Honda clearly has standards for the level of customer service, that it provides to its customers, that are "miles" above all other car dealers that I have interacted with during the past 50 years. We highly recommend Wilde Honda, as a result of our experiences, and I have already highly recommended them to a long term friend, that lives outside of Dodgeville. More

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No pressure,professional,courtious Jeremy was more than helpful telling us we could take out as many cr-v's as long as we wanted, until we found the one we liked.It worked!We fell in lo Jeremy was more than helpful telling us we could take out as many cr-v's as long as we wanted, until we found the one we liked.It worked!We fell in love with the 4th one we drove.He also insisted on us driving each one,not to assume they all drive the same.They don't!Thanks again Jeremy.Jim and Ann. More

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Sales employees were great, financing not great I had a great experience with the sales woman. She was friendly and straight-forward. The manager Shawn was pretty rude but eventually accommodating. I had a great experience with the sales woman. She was friendly and straight-forward. The manager Shawn was pretty rude but eventually accommodating. However, the financing seemed pushy, and the warranties were vague. Overall a decent experience. More

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Better experience than I'd hoped for I purchase a vehicle every 10 years or so; I hate shopping for a car. I was pleasantly surprised at Wilde Honda East Towne. I found Veli to be extreme I purchase a vehicle every 10 years or so; I hate shopping for a car. I was pleasantly surprised at Wilde Honda East Towne. I found Veli to be extremely knowledgeable about the CR-Vs I was considering. He was not intimidated at all by the notes I took on test drives or by all my questions! My only complaint is that Detailing could've been better. I realize it is a used car, but I feel the interior could've been cleaned a little better. Also, I found the previous owner's paperwork in the glove box w/the owner's manual. Makes me wonder how well it was gone over in the intake process. Overall, I'm pleased w/the vehicle and confident, that w/Veli's help, I made a great choice for my family. Well done! More

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Wonderful experience The used car selection was great. I knew pretty much what I wanted, and salesperson Leticia Acosta was superb in helping find my car. It's a marvelo The used car selection was great. I knew pretty much what I wanted, and salesperson Leticia Acosta was superb in helping find my car. It's a marvelous facility with qualified people who are willing to take the time to get you the right car. More

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Thank you to all who helped us purchase our 2013 Honda CR-V We would highly recommend Michael Wills and Shawn Stittleburg when purchasing a vehicle with Wilde East Towne Honda. Michael really listened to what We would highly recommend Michael Wills and Shawn Stittleburg when purchasing a vehicle with Wilde East Towne Honda. Michael really listened to what we were looking for in our vehicle. He did not pressure us to purchase and went through extra lengths to search their inventory for the best vehicle for us in our price range. Shawn was willing to work with us on price and gave us a fair trade-in our vehicle. The facility is clean and friendly from the greeter at the front desk to Karen, the lady who helped with our financing. The management of East Towne Honda should be very proud of your staff and facility! Thank you for a great experience. Brian and Ruth More

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Ask for Syed We knew exactly what we wanted when we came to the dealership and Syed and his colleagues made us feel welcome, even as a young family of five. Syed's We knew exactly what we wanted when we came to the dealership and Syed and his colleagues made us feel welcome, even as a young family of five. Syed's colleagues shared their space and made my young ones comfortable while we waited. Finance also got us a great deal and interest rate, better than what I expected. I visited Zimbrick Honda and did not have a similar experience. I was mostly left alone and no one asked me to help. I was told not to touch the showroom vehicle because it was sold. More

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