Karina Rubio

Magan and Logan are amazing. I had a small issue with my truck and thry didnt hesitate to assist me with a great smile and a welcoming attitude. Thry got me i to a loaner and I had a small issue with my truck and thry didnt hesitate to assist me with a great smile and a welcoming attitude. Thry got me i to a loaner and got my truck taken care of More

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Great customer service. We appreciated the shuttle service as well. Thank you. We will be coming back! We appreciated the shuttle service as well. Thank you. We will be coming back! More

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The people work very efficiently and were able to answer our questions. We felt we were welcomed and the employees were happy to be helping us. our questions. We felt we were welcomed and the employees were happy to be helping us. More

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I took my car in for a service, check engine light was on. They placed car on computer it said I need a fuel pump but part would not be in for over days and they wanted me to sign papers committing to p on. They placed car on computer it said I need a fuel pump but part would not be in for over days and they wanted me to sign papers committing to pay almost a 1.000.00 for fuel pump. I declined the service and was not willing to wait over 30 days for a part. The next morning car reset and check engine light went off and car is ruining fine. I called and spoke with Don service provider he told to me just watch it and should be ok to drive. I really don’t have 1000.00 just to give them and there is not part for over 30 days. More

by PASTORLISA19 Verified Customer Verified Customer

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These guys always are up front with me with the services that I need. They don't add extra services I don't need or ask for. that I need. They don't add extra services I don't need or ask for. More

by JKNOCHEN1973 Verified Customer Verified Customer

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Very informative paperwork regarding my vehicles’ condition (2016 F150). Brought my truck in for oil, pads, and a brake flush, but walked away with that plus coolant flush, filter, tire rotation, condition (2016 F150). Brought my truck in for oil, pads, and a brake flush, but walked away with that plus coolant flush, filter, tire rotation, and info regarding future service needed for injectors. More

by Sean Verified Customer Verified Customer

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Bill Utter has a great service department. The service was completed in a timely manner. The service team was professional and courteous. was completed in a timely manner. The service team was professional and courteous. More

by gtf1960 Verified Customer Verified Customer

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Friendly and courteous but definitely some room for communication improvements with Karina and the management communication improvements with Karina and the management More

by Apple Verified Customer Verified Customer

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Incredible people. I showed up with a bad transmission the day after Thanksgiving a short time before closing. I was down from Nebraska and lucky enough to have trouble at their off ramp from I35. They the day after Thanksgiving a short time before closing. I was down from Nebraska and lucky enough to have trouble at their off ramp from I35. They were able to get me in immediately since I was from out of town. They thought it was an oil pan but couldn't fix it until Monday. They set me up with a loaner car at Enterprise and I continued my trip to Houston. They found out Monday it was a bad transmission and worked to jump through all the hoops the extended warranty required. They got approval late Wednesday and were lucky enough to have a transmission available Thursday afternoon. The mechanic worked extra fast to get the transmission installed on Friday and told me I could pick it up Saturday morning. I picked it up and headed out of town. I got 40 miles out of town and the transmission started to have shifting issues so I turned around and went back to Bill Utter. It was mid afternoon but they got it right in and the mechanic tried a few things and ended up staying two hours after closing to help me out. He was unable to get it fixed so I got a hotel for the weekend and brought it back Monday morning. The same mechanic went right to work on it while I waited. They had a round table amongst the transmission guys and one of the other mechanics suggested a simple fix. They tried it and problem solved. The problem was very unusual and caused at the factory. After the fix they had me on my way quickly and I got home with no more issues. Thanks to Karina for getting me in quick from the start and following through to make the process fast and pointless. Thanks to the mechanic for staying late and working hard to get me going. I also wanted to thank the parts guy who was by himself the day I needed a tow hitch sleeve to fit my loaner truck. He took the time to walk outside with various sleeves that fit the truck to make sure I got the right one. He was in the middle of his working lunch and had mechanics waiting for parts but he took the time to help and was extremely pleasant about it all. Thank you to all who helped out. More

by redinghomes Verified Customer Verified Customer

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Excellent customer service, they really make sure to take care of the customer and the customers car, went in for a broken lug nut and they were able to fix no problem without any damages. Very satisfie take care of the customer and the customers car, went in for a broken lug nut and they were able to fix no problem without any damages. Very satisfied More

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