Karl Vonder Shmalz
Karl Vonder Shmalz at Audi Devon

Karl Vonder Shmalz | Page 4

Sales

Audi Devon

222 W Lancaster Ave
Devon, PA 19333

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5.0
142 Reviews
5.0

142 Reviews

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142 Reviews of Karl Vonder Shmalz

March 25, 2022

Dealership Rating
Employee Rating

MY wife and I were on sight inquiring about the 2018 black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I More

by xxx927
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Leo J. Sam

Mar 26, 2022

Audi Devon responded

Mr. Busch, I personally reached out to you immediately upon receiving your email concerning your visit to our store. As we all know sometimes personalities of individuals don't mesh and I therefore asked if I could personally assist you or If you would prefer a another representative to reach out. In your emailed reply you thanked me for the response and suggested I have one of my team members call you. I had my most senior Rep call you Alan Cogbill to discuss your desire to purchase our 2018 A6. I was informed that the price we offered was not acceptable to you. That being said I totally understand that we all have a perceived value that we are willing to pay. This being said I find your review very disappointing since Audi Devon is a top Magna dealer and a four time winner of Dealer Raters top customer satisfaction index. We will stand by our reputation and we wish you the best in your pursuit of your next car. Regards, Leo J Sam

Mar 26, 2022

xxx927 responded

While Alan was extremely nice, the fact remains that YOU get one chance to make a first impression. Karl blew it. It wasnt about price as I explained to you. I have since bought another vehicle, and was treated appropriately from inception. While I am NOT a proponent of sensitivity training as I believe that we all know how to treat people; and should do so all the time other reviews of the interactions with women and minorities suggest that your organization may want to consider sensitivity training. I also found it curious that you would look me up on LinkedIn. Despite your explanation I believe that another motive was at hand. Treat people right, and you will have to write less apologies for your staff, degrees and designations don't atone for disrespect and indifference.

March 09, 2022

Dealership Rating
Employee Rating

Such a wonderful easy experience with purchasing a car. Especially in a time like this where new cars are so hard to come by More

by DR.TOMMYCAO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demery Hanna

Mar 10, 2022

Audi Devon responded

Congratulations on your purchase! Thank you for choosing Audi Devon and for stopping by to share your experience. Safe travels in your new car!

February 16, 2022

Dealership Rating
Employee Rating

Good service…nice work and good communication. They always seem to be able to accommodate me with my tight schedule More

by MREROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 16, 2022

Audi Devon responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

February 14, 2022

Dealership Rating
Employee Rating

It was a very easy and pleasant experience. The sales person was well informed, explained topics well and fun to talk to. More

by ERICFREA100
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathan Weisser

Feb 15, 2022

Audi Devon responded

Thank you for sharing your awesome review! We are proud to have earned your business and we hope to welcome you back to Audi Devon in the future. Safe travels!

February 13, 2022

Dealership Rating
Employee Rating

Great people to work with, they seemed to really care and tried to meet your expectations. I would recommend then to anyone Thank you More

by Trainer0615
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demery Hanna

Feb 14, 2022

Audi Devon responded

We are happy to see that our team was nice to work with and that we were able to meet your expectations. Thanks for reviewing Audi Devon!

February 10, 2022

Dealership Rating
Employee Rating

Great experience. Friendly sales rep. New showroom. No pressure negotiation. Karl was prepared and answered all my questions. More

by Jimmya
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathan Weisser

Feb 11, 2022

Audi Devon responded

We are delighted that you had such a positive, pressure-free experience with Karl and the team! Thank you for taking your business to Audi Devon and for stopping by to leave a review. Safe travels in your new car!

February 03, 2022

Dealership Rating
Employee Rating

Buying a new car is not one of my favorite things to do but the recent experience at Audi Devon may change all of that. I knew what I wanted and the car was ready for me when I got there. In and out in les More

by feargal.roche
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demery Hanna

Feb 03, 2022

Audi Devon responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Audi Devon team. Drive safely in your new vehicle, and we hope to see you back again down the road!

January 31, 2022

Dealership Rating
Employee Rating

Professional and friendly service staff. The service was completed on schedule. Highly recommend the dealer to friends. More

by ADV2SEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2022

Audi Devon responded

It is terrific to hear that our team took great care of you and your vehicle! Thank you for choosing Audi Devon and for reviewing our work. Drive safely until we see you next!

January 28, 2022

Dealership Rating
Employee Rating

Super Helpful, and knowledgeable!! I am very excited about my new 2022 Q3. Thx. MLB More

by mlb121955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demery Hanna

Jan 28, 2022

Audi Devon responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Audi Devon team. Drive safely in your new 2022 Audi Q3, and enjoy it! We hope to see you back again down the road!

January 10, 2022

Dealership Rating
Employee Rating

I had a super experience with Audi Devon they answered all my questions, I love my new Q3. More

by mlb121955
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Cogbill , Demery Hanna

Jan 11, 2022

Audi Devon responded

Congratulations on your new Audi Q3! It is gratifying to hear that our team made the purchase experience so positive and informative. Thank you for choosing Audi Devon!

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