Karl Vonder Shmalz | Page 4

My service advisor was very rude and ignorant and my problem with my car was not fixed so I had to take it to a different dealership. My car is a brand new car with brake issues and they kept trying to problem with my car was not fixed so I had to take it to a different dealership. My car is a brand new car with brake issues and they kept trying to make excuses of what the problem was More

by rmajor1273 Verified Customer Verified Customer

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Excellent customer service! I had to drop my car off for a recall and I also had a vacation scheduled during that same time. Audi took care of my car while I was away on vacat I had to drop my car off for a recall and I also had a vacation scheduled during that same time. Audi took care of my car while I was away on vacation to accommodate me. More

by DINAELSHERIF Verified Customer Verified Customer

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Excellent sales service. Karl was professional. The finance team was also excellent. Demery provided concise high quality service. Karl was professional. The finance team was also excellent. Demery provided concise high quality service. More

by COLLINS1 Verified Customer Verified Customer

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From the initial shopping on line until the completed paperwork, Karl was on top of everything. There was a slight issue with the payoff of my Nissan Rogue and when I spoke to Karl about it, he said that paperwork, Karl was on top of everything. There was a slight issue with the payoff of my Nissan Rogue and when I spoke to Karl about it, he said that he would take care of it. A few days later, I received a check in the exact amount that I felt was due to me. He definitely took care of me.I certainly will continue to deal with Audi Devon. Also, Demery took care of the purchase in an efficient manner with no "bumps in the road". The Best! More

by stevenlevinstein Verified Customer Verified Customer

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I had a wonderful car shopping experience at this dealership! Love my new car so much! dealership! Love my new car so much! More

by joycrowers Verified Customer Verified Customer

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Karl did great accommodating my messaging communication preference, and helped providing all the information about the car. preference, and helped providing all the information about the car. More

by Karim Basyouni Verified Customer Verified Customer

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MY wife and I were on sight inquiring about the 2018 black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I have no issue with that, I found it interesting that no one in the showroom was wearing a mask, except for my wife and I. Post our test drive, Karl spent ZERO time or effort to go over the vehicle or any features, nor did he make himself available to us upon our return. I had to inquire as to his whereabouts. We then proceeded to discuss price, and he alluded to his position and I to mine. While this communication is not about the cost of a vehicle; I in all of my years of living have never had a salesperson ask me why I didn't go to another dealer to purchase a vehicle that I presented for comparison. I informed Karl that I did not need financing and if we struck a deal, that all I needed was a bill of sale, and would present a draft the following day. While I am very slow to call racism, the sense of indifference was profoundly unacceptable. I found my interaction to be far less than professional, courteous and inviting. I currently own an Audi a6, purchased at Audi Willow Grove, and can tell you that my experiences were vastly different. Regardless of whether I am purchasing new or used, I expect a certain level of respect and professionalism. More

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Such a wonderful easy experience with purchasing a car. Especially in a time like this where new cars are so hard to come by Especially in a time like this where new cars are so hard to come by More

by DR.TOMMYCAO Verified Customer Verified Customer

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Good service…nice work and good communication. They always seem to be able to accommodate me with my tight schedule They always seem to be able to accommodate me with my tight schedule More

by MREROBINSON Verified Customer Verified Customer

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It was a very easy and pleasant experience. The sales person was well informed, explained topics well and fun to talk to. The sales person was well informed, explained topics well and fun to talk to. More

by ERICFREA100 Verified Customer Verified Customer

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