Kasey Collins | Page 3

Horrible. ... The worst costumer service I've ever had in any situation. No communication after saying me a car they took back after a recall... ... The worst costumer service I've ever had in any situation. No communication after saying me a car they took back after a recall... More

by jaibreebates2087 Verified Customer Verified Customer

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Tate Martin is amazing. The reason we bought was because of him. Definitely NOT THE SERVICE DEPARTMENT. The reason we bought was because of him. Definitely NOT THE SERVICE DEPARTMENT. More

by spif91 Verified Customer Verified Customer

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It was good but if I had known it would be over 2 hrs I would have just dropped it off would have just dropped it off More

by mfdwife26 Verified Customer Verified Customer

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Everything was fine, assistant was friendly and helpful and I will comeback someday It okie and I will comeback someday It okie More

by ericphutran97 Verified Customer Verified Customer

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They were quick with getting the part ordered but it took them several days to install it. Their communication skills were terrible. I tired calling 3 times during my service visit all went to voicemail. I e them several days to install it. Their communication skills were terrible. I tired calling 3 times during my service visit all went to voicemail. I ended up relying on texting and they still wouldn't respond for at least a day. I had no clue when my car would be ready until they told me to come get it. Then I went they and they said "well actually it didn't take one recall, and we never tested to see if replacing that part fixed the charging." So they kept it one more night just to make sure the car charged. I bought the Ioniq 5 2026 and the ICCU popped the first night I owned the vehicle. The first week and a half of owning the vehicle it was in the repair shop. Insanity. More

by Grant S Verified Customer Verified Customer

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Overall great. Just left confused about the paperwork Not sure the comments were even about my car Just left confused about the paperwork Not sure the comments were even about my car More

by pxxvfab4 Verified Customer Verified Customer

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Items requested to be serviced were not and I was upsold in a major way. in a major way. More

by boden6 Verified Customer Verified Customer

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It was quick and easy. Friendly service. Kasey was friendly. She came out to greet me as soon as I pulled up. She knew why I was there and what needed to be done to my vehi Friendly service. Kasey was friendly. She came out to greet me as soon as I pulled up. She knew why I was there and what needed to be done to my vehicle. It only took about 90 minutes for my vehicle to be serviced. Check-in and pickup were super quick and easy. More

by magen.petit Verified Customer Verified Customer

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They had my car for over 2hours for an oil change and I made an appointment it honestly crazy that just an oil change takes 2hours and then tired to charge me 2400 for fluids when other people are charging made an appointment it honestly crazy that just an oil change takes 2hours and then tired to charge me 2400 for fluids when other people are charging 400 or less and then tried to tell me my alignment was off because I had got new tires and I told them the person who put the tires on my car fixed that already and they tried to tell me discount tire doesn’t do alignment which is crazy because they just had put new tires on my car of course they do alignments wouldn’t recommend this place at all I only went because I was under warranty because it’s where I brought my car worst place ever More

by cwest18 Verified Customer Verified Customer

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The service rep did not keep me updated on my car when it was there for the 4th time on the same complaint. was there for the 4th time on the same complaint. More

by ghale5224 Verified Customer Verified Customer

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