Kathy Wilson | Page 8

Lester Glenn Subaru responded

Hi CHIEF6200, Thanks for sharing your experience! We’re so happy to hear that you and your family have trusted us for years. It’s wonderful to know that Nicole and the team continue to provide exceptional service that keeps you coming back. Your loyalty and kind words mean a lot to us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi dancinlady13, Thanks for sharing your experience! It is understandable that finding leaves left in the glovebox after a cabin filter replacement would be disappointing, especially after paying for the service, and this does not reflect the level of care the team strives to provide. Bert, our service manager, has sent you a voicemail and email to address your concern, and a complimentary internal and external vehicle cleaning has been issued and noted in your file. The team will also continue attempting to reach you directly to speak about this personally and ensure everything is handled appropriately. If you would like to share any additional details in the meantime, please reach out to customercare@lesterglenn.com. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi patrunning1, Thanks for sharing your experience! We’re thrilled to hear that Kathleen provided such polite, helpful, and attentive service. It’s wonderful when our team members make a visit so positive, and we’ll be sure to pass along your kind words. Happy Driving, The Lester Glenn Subaru Team