Olivia Zak

I was extremely happy with the purchase of my Subaru Cross Trek Hybred. What impressed me the most was Brandon showing me how to work the sophisticated apps and safety features of this car and John expl Cross Trek Hybred. What impressed me the most was Brandon showing me how to work the sophisticated apps and safety features of this car and John explaining in detail the benefits and safety of my Hybred. Both men were professional, courteous, knowledgeable and personalble. Sincerely, Diane Godwin More

by DIANE_GODWIN Verified Customer Verified Customer

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I learned a lot from this dealership experience. With past vehicle purchases, all of the transactions felt fair and simple. Lester Glenn Subaru, unfortunately, did not unfold that way. 1. They un With past vehicle purchases, all of the transactions felt fair and simple. Lester Glenn Subaru, unfortunately, did not unfold that way. 1. They undervalued my trade-in. Kelley Blue Book and CarFax both recommended similar trade-in values, but Lester Glenn undercut those numbers by $3,000. 2. When I requested to leave and walk away from negotiation after that unserious trade-in offer, Lester Glenn pressured me to stay (hours) until I said yes. 3. When the purchase wrapped up after closing, all hospitality ended and I was rushed out of the door, so fast that I was not handed the primary key fob. 4. When I notified the sales team that I was only given one fob, there was no responsibility taken by Lester Glenn. They claimed they left the fob in the cupholder, insinuating that I misplaced it. 5. I did file a complaint with Subaru of America, but after a full month Lester Glenn Subaru would not take responsibility for not giving me the primary key fob. All in all, this was the worst experience I've had with a dealership. It has definitely tainted my perception of the Subaru brand and I can't fully enjoy my new car which I did want beforehand. For anyone planning on a new car purchase with Lester Glenn Subaru, please maintain the strength to walk away from a bad deal and learn from my mistake. Also, ensure you have both keys IN HAND before leaving the dealership to avoid a $900 replacement fee. More

by jtg0325 Verified Customer Verified Customer

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Great employees, they are respectful knowledgeable and caring. The dealership is clean and comfortable on every visit caring. The dealership is clean and comfortable on every visit More

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I’ve purchased my last 4 vehicles from this dealership. The reason is the way they treat their customers. They go out of their way to make sure your getting the vehicle you want at the best price and value The reason is the way they treat their customers. They go out of their way to make sure your getting the vehicle you want at the best price and value that they can give you their sales staff are professional & knowledgeable and treat you with respect. It’s a pleasure dealing with them. More

by barbarn2 Verified Customer Verified Customer

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Great dealership—Seth, Sal, Olivia and the whole team made sure I was taken care of. 12 out of 10 would recommend! made sure I was taken care of. 12 out of 10 would recommend! More

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