Katlyn Oldham | Page 31

Disgusted with the service. Had it in 12/26 for oil change and tire rotation. Took home and did not drive till Tuesday 1/3. Oil light came on and thought maybe it just wasn’t t Had it in 12/26 for oil change and tire rotation. Took home and did not drive till Tuesday 1/3. Oil light came on and thought maybe it just wasn’t topped off. Put in a quart in and drove again on Thursday 1/5 and Tuesday 1/8. Oil light came back on. I called and they said to bring it in the next day. Told them it was either the filter or drain plug. 4 hours later I bring the car home and parked outside to check the garage floor, it’s carpeted but no longer. Most if not all the quart had soaked through and spread. $30 worth of concrete cleaning agent baking soda and two hits I managed to get the oil up but the floor is stained. Backed the car in and it was not moved till today 1/13. More oil dripping from a lousy job of cleaning the underside of the vehicle. More

by gemorse1954 Verified Customer Verified Customer

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The appointment was honored at the correct time. I waited on my service 30k maintenance. The waiting area was clean and presentable. There is a free coffee bar and TV for those so inclined. The serv I waited on my service 30k maintenance. The waiting area was clean and presentable. There is a free coffee bar and TV for those so inclined. The service was timely completed. The service manager explained in detail what was done a on my vehicle. My Tiguan was washed and waited for me out front for an easy exit. It couldn't get any better. Highly recommend Lakeland Volkswagen Service Department. More

by Peltier53 Verified Customer Verified Customer

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Lakeland VW is the best Dealersip around. Enjoy everyone that works there. Very professional and prompt Enjoy everyone that works there. Very professional and prompt More

by Summermoon661 Verified Customer Verified Customer

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Working fast good courtesy. When I’m take my car is clean and they do a good job When I’m take my car is clean and they do a good job More

by melvinbruno66 Verified Customer Verified Customer

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Excellent customer service the attention was amazing also i drive 45 min because there service is over the top i drive 45 min because there service is over the top More

by Jerryvelez85 Verified Customer Verified Customer

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Great customer service. The staff is friendly and very honest. The facilities are very pristine, The staff is friendly and very honest. The facilities are very pristine, More

by pridog_kap@hotmail.com Verified Customer Verified Customer

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Always a great experience. I typically always have my finace bring in my car for service due to my work schedule preventing me from being able to bring it in myself. The servic I typically always have my finace bring in my car for service due to my work schedule preventing me from being able to bring it in myself. The service team is always welcoming to him and helpful! More

by keschanley Verified Customer Verified Customer

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Good service experience! The wait time is always long but my car is driving in great condition, this is all that matters to me. Jeff, Matt and Katelyn are good customers serv The wait time is always long but my car is driving in great condition, this is all that matters to me. Jeff, Matt and Katelyn are good customers service always. More

by LUISNUECES23 Verified Customer Verified Customer

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Problem not solved. Numerous attempts to contact dealer, either get disconnected during phone call or after being forwarded. Tried email, went to car leasing no reply. Numerous attempts to contact dealer, either get disconnected during phone call or after being forwarded. Tried email, went to car leasing no reply. Tried texting 3 times no reply. I have SPENT $1800.00 same problem. Engine lite still on. Very frustrated and annoyed can not get a response from dealer. Just want vehicle repaired. Will be very surprised if this response goes anywhere or get a reply.I am not rating a person, it’s the repair result I find disappointed in. And inability to communicate with the dealership. Mike stegehuis 616-481-8302 Email izola1923@ gmail.com More

by izola1923 Verified Customer Verified Customer

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Everyone is very friendly and helpful. Service was quick and exactly what I was hoping for. Service was quick and exactly what I was hoping for. More

by steve Verified Customer Verified Customer

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