Kay Mercado | Page 3

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

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Great dealership to work with, everyone was a lot of help. Great experience, super happy help. Great experience, super happy More

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The staff are professional and kind. They are also very knowledgeable about the vehicles that they sell. The dealership is very clean and they keep their word on what they offer. They are also very knowledgeable about the vehicles that they sell. The dealership is very clean and they keep their word on what they offer. More

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Ask for Kay Mercado, when shopping at DCH Paramus Honda, she is the best! She goes above and beyond and answered all my questions. Kay was knowledgeable, accommodating and had great customer service. She she is the best! She goes above and beyond and answered all my questions. Kay was knowledgeable, accommodating and had great customer service. She was able to find me a vehicle that suited my needs. Kay definitely made the process of buying my car stress free and pleasant. More

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Tienen los mejores precios del mercado y sus empleados son muy agradables. Sin duda el mejor dealer de Honda son muy agradables. Sin duda el mejor dealer de Honda More

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Awesome service ! !! I am very thankful Diego Cozar help me with me financing a car . He was very patient and helpful, he did everything he could to find us the best de !! I am very thankful Diego Cozar help me with me financing a car . He was very patient and helpful, he did everything he could to find us the best deal ! Also , Kay Mercado a big thanks because she help in finding the best insurance company and thanks to both I finally got to take my new car home !!! More

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Thank you Kay Mercado for assisting me with my vehicle you have been a great help I’m so happy my friend referred me to you you have been a great help I’m so happy my friend referred me to you More

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My experience at DCH was more than expected. My wife & I had left disappointed from a different dealer, and as soon as we walked into the front door of DCH not only were we greeted with a friend My wife & I had left disappointed from a different dealer, and as soon as we walked into the front door of DCH not only were we greeted with a friendly staff, but the customer service exceeded everything about a dealership that I could of ever imagined. I would like to offer a special thank you to Kay Mercado, as she worked tirelessly to ensure we as customers got the deal that not only fit in our budget, she also made sure we left happy with a new car. More

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Kay Mercado you rock girl, the best sales consultant ever, very professional and amazing person. ever, very professional and amazing person. More

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Dch Is the best , i was able to find a CRV EX-L in white just the car i was looking for and Kay Mercado was bery helpful, i will continue to buy cars here me and all my friends thank you! just the car i was looking for and Kay Mercado was bery helpful, i will continue to buy cars here me and all my friends thank you! More

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