Kei Yukimura | Page 4

am extremely disappointed with the service I received. Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to f Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to fix it. My car has stalled multiple times while I was driving, putting me and my family at risk of serious accidents. The dealership kept my vehicle for a week without providing a loaner car. I was told I would be reimbursed for my taxi expenses, but that never happened. After several delays, they finally returned my car and assured me they had replaced the faulty part and that it would never stall again. Less than three hours later, my vehicle stalled again. I called my service advisor several times, but my calls were ignored. I filed multiple complaints, yet nothing has been resolved. Even Hyundai Customer Care has continued to delay instead of providing a real solution. The most frightening part is that the vehicle stalls without any warning, even while driving on the freeway. It runs perfectly one moment and suddenly shuts down the next. I have narrowly avoided several serious accidents because of this dangerous defect. This has been the worst customer service experience I have ever had. I was planning to lease another Hyundai when my current lease ends, but after this experience, I will never do business with Hyundai again. Instead of standing behind a vehicle that is still under warranty and fixing a serious safety issue, it feels like the focus is only on selling new cars and charging customers for additional services. I have completely lost trust in Hyundai and have decided to pursue legal action for the damages and the serious safety risk I have been subjected to. More

by love65_201story Verified Customer Verified Customer

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Was great experience - I appreciate the efficiency ! !!!!! Wonderful. Thank you very much for the recommendation thank you !!!!! Wonderful. Thank you very much for the recommendation thank you More

by karie0 Verified Customer Verified Customer

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My 45k service included a tire rotation that was not done. But was on the invoice. This makes me wonder what else was invoiced but not actually done. done. But was on the invoice. This makes me wonder what else was invoiced but not actually done. More

by Bashland3210 Verified Customer Verified Customer

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he is very very kindness and professonal. everytime i visite the hyundai, he gave me the information what i had to do. everytime i visite the hyundai, he gave me the information what i had to do. More

by syjung Verified Customer Verified Customer

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Had to wait when I first arrived to get checked in even though I arrived on time for my scheduled appointment. Service rep was fine. though I arrived on time for my scheduled appointment. Service rep was fine. More

by cmintz_ Verified Customer Verified Customer

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We were very disappointed with our experience at this dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the multipoint inspection results were inconsistent. For example, each inspection has a different measurement for all brakes. All the inspections indicated the horn passed even though horn does NOT work! Also, in the inspection, the battery passed the first time, had caution the second time & the third time it passed. At our third time to pick up the car, the battery had to be recharged to start. We made it home and then the car would not restart. We had to contact AAA & get a new battery! We are not making this up! There are more examples. And all these inconsistences raised concerns for us. We were also told the front undercover could be removed, but no one informed us that it is an important component of the vehicle. We later had to return to have it replaced, that was the second visit, After having the front brakes replaced, they started making a loud knocking noise. We were concerned it was related to the brake work, so we returned to the service dept for the third time. Later we were told it was the suspension. It seemed that every visit resulted in another problem being identified. Based on these repeated issues and inconsistencies in the inspections, we lost confidence in the service department and would not return. There was very good communication with Will. Poor communication with Nicole & average with Kei. More

by lauraml777 Verified Customer Verified Customer

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Everyone is professional and nice and they take good care of my car for me! of my car for me! More

by libralolo Verified Customer Verified Customer

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Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More

by felix-03 Verified Customer Verified Customer

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The dealership scheduled my recall easily and completed my regular service and the recalls in decent time. We are very happy with our Tucson and the team. my regular service and the recalls in decent time. We are very happy with our Tucson and the team. More

by frenchreeves Verified Customer Verified Customer

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