Keith was fantastic and so was Noah.Will be purchasing more Volvo in the future.What a streamlining process and no pressure what so ever.
"Great Experience "
Keith is extremely knowledgeable and extremely kind. He makes the process easy and really makes you feel like you are being taken care of. Can’t thank him enough for making my first car purchase easy and fast
"Great to work with Keith "
I purchasee Volvo from Silver spring. Keith and Noah helped me through the process and made it simple and gave me a better deal than the competitors.
"Great salesman, very poor dealership customer service"
Keith was very kind and knowledgable and I appreciated his no-pressure tactics. He had the car I wanted, so I decided to move forward. For what was in Keith's control, he did a good job. I do not fault him for the troubles with the dealership as a whole, but do think he could have been a little more forceful to his colleagues as I grew increasingly frustrated with them.
That was where things went south quickly. I waited more than 2 hours to get in front of someone to sign paperwork, and I never received any sort of transparency of purchase options, terms, or details until I was expected to sign and pay. I wasn't even told what payment to expect until after I had been asked to sign paperwork about the vehicle. I had to ask for those details to be spelled out. They also tried to inflate the interest rate on the portion of the vehicle I planned to finance, and required me to return to the dealership (an hour drive each way from my home) on Christmas Eve, to finalize the process.
I love the car, my second volvo from this dealership, but I can say without hesitation that if Keith hadn't been as helpful or as kind to me, I wouldn't have purchased there, and after dealing with others from the dealership, I probably never will again.
"Great, easy buying experience"
I didn’t want to deal with negotiating down a car price. This dealership gave me a great first offer and then worked with me to find a slightly less expensive option. I didn’t feel like I was playing a game of chess. Keith was great, Noah was great. Easy to work with, lovely to meet! Would most definitely go back again!