Keith Nichols | Page 12

My experience Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am plea Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am please with my perches,and if I decide to use this dealership again I hope I will get a better deal. More

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Excellent car My wife and I love this MB GLA 250 car. This is our second car after trading the first one. We really enjoyed riding Mercedes Benz cars for our work a My wife and I love this MB GLA 250 car. This is our second car after trading the first one. We really enjoyed riding Mercedes Benz cars for our work and pleasure. Thank you. More

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New C300 orientation with Joseph Robinson Mr. Robinson is the ultimate professional. He was knowledgeable about the cars operation and extremely thorough in explaining and demonstrating the m Mr. Robinson is the ultimate professional. He was knowledgeable about the cars operation and extremely thorough in explaining and demonstrating the many features of the car. I feel a greater since of confidence and security in operating the automobile's outside and inside features and appreciating its beauty and comfort. More

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A-1 Superior Service I called ahead of time and spoke with Salesman Bijan. He answered all of my questions and found my husband the perfect vehicle. He got the deal done w I called ahead of time and spoke with Salesman Bijan. He answered all of my questions and found my husband the perfect vehicle. He got the deal done with trying circumstances. I love the service and it was a wonderful experience. More

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Excellent Dealership! Professional Sales and Office Staff! My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience i My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience in purchasing vehicles but none ran as smoothly and with such little stress as this transaction. I have already recommended this dealership to others. Mr. Nichols and Mr Nuri's initial responses to my email inquiries set the tone for the transaction and eventually caused me to pass other MB dealerships for MBSS. Mr. Stanford had my car waiting for me when I arrived. The necessary paperwork was completed by Mr. Fischer who did not try to up-sell products that would not be needed based on my planned usage. Mr. Elefantis made me feel like i was part of the MB family. Mr. Robinson was perhaps the icing on the cake. His enthusiasm as he explained and demonstrated MBUX was contagious. More

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Excellent I received a warm welcome by the staff. Great customer service. I will recommend the delarship to my family and friends. Ask for Bijan Nejadi and Keit I received a warm welcome by the staff. Great customer service. I will recommend the delarship to my family and friends. Ask for Bijan Nejadi and Keith Nichols Sales Manager and they will take good care of you. More

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Impeccable Service. We recently purchased a gem at this dealership and even though this is our fourth vehicle with Mercedes over the years, the great service still remain We recently purchased a gem at this dealership and even though this is our fourth vehicle with Mercedes over the years, the great service still remains unmatched! More

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Dishonest, rude, deceitful We closed a deal for a C-Class, the estimated monthly payment for provided to us. Following day we cleared our car (that was suppose to be traded) and We closed a deal for a C-Class, the estimated monthly payment for provided to us. Following day we cleared our car (that was suppose to be traded) and went to the dealership for the trade. After an hour of waiting the salesperson came back to us and said "ohh there was a mistake in the price given to you and it went up by $1560 and we don't have to honor the price given to you". Which in car market is considered very unethical. We wanted to be sure if higher management of " Mercedes of silver spring" endores such shady practice and to our surprise the sales manager instead of been apologetic came out and called us "unreasonable" for not agreeing to pay extra $1560. Mercedes Benz is a very reputed brand and such shady dealerships give bad name to them. They should seriously reconsider and reevaluate how they want to run their business or they will lose alot of clients. More

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Excellent Sales Experience! My husband and I had a very pleasant sales experience in Silver Spring. We visited several dealerships looking for the right opportunity and Ty Gould My husband and I had a very pleasant sales experience in Silver Spring. We visited several dealerships looking for the right opportunity and Ty Gould was very kind and attentive to our needs. Our interactions with Keith (Sales Manager), Terry (Business Manager) and Mr. Lovence (Sales Consultant) were also very professional, attentive, pleasant and efficient. Experiences in car dealerships can sometimes be very stressful and unnerving, but we would recommend this dealership to anyone. More

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Terry is the man!!! Terry is the man! He help me purchase my dream car Lamborghini Gallardo. Thanks Terry you are almost to the level of Joel Harvey who has the most swag Terry is the man! He help me purchase my dream car Lamborghini Gallardo. Thanks Terry you are almost to the level of Joel Harvey who has the most swag in the car business. That’s saying a lot. More

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